Ashley Rosario
Orlando,FL
Summary
Hardworking, energetic and reliable employee; fully bilingual, recognized for assuming additional responsibilities. Maintain excellent customer service skills. Fast learner and can handle multiple tasks. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Palm Medical Centers
Orlando, FL
10.2023 - Current
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Greeted customers, answered general questions and directed to appropriate locations.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Call Center Representative
Synchrony Financial, Resolution Services
11.2021 - 03.2022
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
Performer
Walt Disney World
05.2018 - 01.2022
- Fur Character
- Perform in multiple locations on Walt Disney World Resorts
- Performed humorous and serious interpretations of emotional actions and situations, using body movements and gestures.
- Captured audience by channeling and exhibiting emotions, resulting in audience laughter, crying, excitement.
Cashier & Fragrance Consultant
Sephora
08.2019 - 03.2020
- Accurately managed a cash register
- Consultant to both Makeup and Fragrance Field
- Handle customer, organizing and stocking inquires
- Perform responsibilities of explaining product types and delivery process to clients.
Customer Service
All Star Music Resort
12.2017 - 05.2018
- Prepare Orders and Perform responsibilities of explaining product types
- Helping co-workers and guest by translating
- Handle Guest questions, organizing and stocking inquires.
Education
Bachelor’s Degree - Arts- Music
University of Puerto Rico Rio Piedras
08.2017
High School Diploma -
Saint Patricks Bilingual School
05.2010
Skills
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Customer Retention Strategies
- Interpretation and Translation Services
- Customer Account Management
- Customer Support
- Call Transfers
- Appointment confirmation
- File Organization
Affiliations
Member of Camerata Coral de Puerto Rico- Soprano
Vice- President of the University of Puerto Rico Rio Piedras Campus Choir
Member of the Polytechnic University Choir- Soprano
Member of the NSCS (National Society of Collegiate Scholars
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Front Desk Receptionist
Palm Medical Centers
10.2023 - Current
Call Center Representative
Synchrony Financial, Resolution Services
11.2021 - 03.2022
Cashier & Fragrance Consultant
Sephora
08.2019 - 03.2020
Performer
Walt Disney World
05.2018 - 01.2022
Customer Service
All Star Music Resort
12.2017 - 05.2018
Bachelor’s Degree - Arts- Music
University of Puerto Rico Rio Piedras
High School Diploma -
Saint Patricks Bilingual School
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