Tyler Peshlakai
Kailua-Kona,HI
Summary
Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Ali'i Ambulatory Surgery Center
Kailua-Kona, HI
03.2025 - Current
- Managed patient check-in and check-out processes, ensuring smooth office operations.
- Scheduled appointments efficiently, optimizing physician availability and patient flow.
- Handled multi-line phone system, addressing inquiries and directing calls to appropriate staff.
- Maintained accurate patient records, ensuring compliance with privacy regulations and data integrity.
- Provided exceptional customer service, resolving patient issues and enhancing overall satisfaction.
- Trained new staff on front desk procedures and office protocols to maintain high operational standards.
- Streamlined appointment scheduling system, reducing wait times and improving patient experience.
- Collaborated with healthcare providers to coordinate patient care and follow-up services effectively.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
Environmental Services Housekeeper
Ali'i Ambulatory Surgery Center
Kailua-Kona, HI
03.2025 - Current
- Maintained cleanliness and sanitation standards in surgical and recovery areas.
- Utilized industrial cleaning equipment to ensure efficient operation.
- Implemented infection control protocols to enhance patient safety.
- Collaborated with healthcare staff to prioritize cleaning schedules.
- Trained new staff on proper cleaning techniques and safety procedures.
- Conducted regular inspections to identify areas needing attention or improvement.
- Streamlined inventory management for cleaning supplies and equipment.
- Developed best practices for waste disposal and recycling initiatives.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Improved infection control measures by meticulously disinfecting high-touch areas in patient rooms, restrooms, and common spaces.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Reduced cross-contamination risks with thorough cleaning practices and proper disposal of hazardous materials.
- Showcased exceptional work ethic and reliability, contributing to team success and maintaining high levels of cleanliness throughout the facility.
- Maintained a safe environment for patients, staff, and visitors through diligent inspection and maintenance of equipment and supplies.
- Demonstrated flexibility in adapting to changing priorities or urgent situations requiring immediate attention in the work environment.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Swing Manager /Restaurant General Manager
McDonald's
Kailua-Kona, HI
08.2008 - 03.2025
- Accepted and processed customer payments in cash, credit cards and checks, checking for validity.
- Acknowledged customer issues and resolved their problems quickly and efficiently.
- Collaborated with colleagues to discuss market information and strategies.
- Effectively communicated with other employees and upper management to ensure complete care of customers.
- Evaluated the customers' needs and provided service options to meet their requirements.
- Followed up with customers ensuring their satisfaction with their purchases.
- Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.
- Informed customers about current promotions and sales, encouraging them to take advantage.
- Organized and oversaw food service training to educate employees on resetting tables, relaying orders to cooks and upselling food and beverages.
- Protected business, team members and customers by monitoring alcohol consumption and keeping operation in line with legal service requirements.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Limited portion sizes and used garnishes to control food costs.
- Reviewed pricing and ordered food ingredients, kitchen appliances and supplies.
- Orchestrated positive customer experiences by overseeing every area of Type operations.
- Integrated service and team management strategies to boost business profits.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Maximized quality assurance by completing frequent line checks.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Motivated staff to perform at peak efficiency and quality.
- Reduced financial inaccuracies by using Software system while verifying receipts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Developed unique events and special promotions to drive sales.
- Purchased food and cultivated strong vendor relationships.
- Helped general management develop process based on inventory costs and portion sizes.
- Set schedules for staff by planning and designating shifts and hours.
- Enhanced sales by promoting Types of products and assisting with creative menu selections.
- Led operational strategies to enhance productivity and efficiency across multiple departments.
- Developed and implemented training programs for staff to improve service quality and reduce turnover.
- Streamlined inventory management processes, reducing waste and optimizing supply chain performance.
- Established performance metrics to assess team effectiveness and inform strategic decision-making.
- Oversaw budgeting and financial planning, ensuring alignment with organizational goals and resource allocation.
Assistant Manager
Regal cinemas
Kailua Kona, HI
03.2023 - 10.2023
- Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations.
- Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.
- Resolved customer complaints and handled refunds and returns to promote satisfaction.
- Helped oversee the daily operations of the store, managing staff and inventory.
- Managed daily operations of the store, including scheduling staff, assigning tasks, and overseeing inventory control processes.
- Coached and mentored new employees on company policies and procedures.
- Assisted with new employee training and conducted performance reviews to track overall progress.
- Tracked store inventories and replenished products according to demand.
- Communicated with clients to address questions, concerns, and needs and provide quality customer service.
- Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
- Established clear communication channels between staff members to ensure smooth workflow throughout the store.
- Utilized knowledge of company products and services to make recommendations and up-sell items according to customer needs.
- Oversaw daily financial transactions and managed cash flow to support profitability.
- Provided guidance and support to junior staff members during challenging situations.
- Interviewed potential job candidates and made hiring recommendations to general manager.
- Organized company merchandise and displays to increase brand awareness and product sales.
- Monitored sales performance to identify potential areas for improvement.
- Coordinated employee schedules according to staff availability and processed time-off requests.
- Developed and implemented effective customer service strategies to reduce wait times and improve customer satisfaction.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Handled employee discipline and termination according to company policies.
- Ensured compliance with all applicable laws regarding health codes, labor regulations, and safety standards.
- Conducted regular performance evaluations with staff members to ensure goals were being met efficiently.
- Liaised between managers and employees, communicating concerns and expectations to appropriate parties.
- Reported customer and employee accidents, injuries, and concerns for supervisor review.
- Assisted with recruiting efforts by interviewing prospective candidates for open positions.
- Scheduled equipment cleanings, maintenance, and repairs and ordered new equipment and tools.
- Implemented innovative strategies for increasing efficiency in daily operations.
- Organized weekly team meetings to discuss progress on projects, review new policies, and motivate employees to reach their goals.
- Managed company orders, expenditures and sales to meet budget and revenue targets.
- Performed administrative duties such as processing payroll information or managing employee benefits programs.
- Monitored store security systems to detect any suspicious activity or theft attempts.
- Prepared monthly sales reports and presented them to senior management.
- Planned special events such as holiday promotions or seasonal discounts in order to attract more customers.
- Created detailed reports for upper management, analyzing sales figures and forecasting future trends.
- Generated reports summarizing key metrics such as employee productivity levels or customer feedback surveys.
- Analyzed consumer data to identify potential target markets for marketing campaigns.
- Collaborated with other departments to develop promotional campaigns that increased store traffic and boosted sales revenue.
- Facilitated interdepartmental collaboration to streamline workflows across multiple teams.
- Prepared monthly budget forecasts based on projected sales volumes.
- Led and directed team members on effective methods, operations and procedures.
- Created weekly schedules based on predicted staffing needs, budgets and employee requests.
- Addressed and resolved client or customer inquiries to foster superior standards of service.
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
- Oversaw personnel to maintain adequate staffing and minimize overtime.
- Implemented and developed operational standards, policies and procedures.
- Developed existing team into high productivity, results-oriented unit through creative initiatives.
- Conducted quality, timely performance feedback and performance appraisals.
- Facilitated month-end closing processes, invoicing and journal entries.
- Minimized staff turnover through appropriate selection, orientation and training.
- Identified operational process inefficiencies to recommend necessary improvements.
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable.
- Conducted monthly meetings to create business plans to drive successful monthly business.
- Developed training modules and documentation to train staff.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Reviewed monthly financial results with partners to identify opportunities to improve profitability.
- Represented business in marketplace and developed relationships with key accounts to promote and market business.
- Implemented revenue strategies through statistical analysis.
- Executed productivity benchmarks across departments to maximize company revenue.
- Administered annual operating and capital budget to facilitate profitability.
- Trained and mentored team members on customer service best practices and operational procedures.
- Developed staff schedules to optimize resource allocation and enhance productivity.
EVS Technician
Ali'i Ambulatory Surgery Center
Kailua Kona, HI
09.2022 - 04.2023
- Developed and implemented sanitation procedures to ensure a safe working environment for staff and visitors.
- Collaborated with colleagues across departments to ensure that customer service standards were met at all times.
- Monitored inventory levels of janitorial supplies such as paper towels, soap dispensers, trash bags., and placed orders when necessary.
- Demonstrated strong communication skills when interacting with other staff members and customers regarding service needs or complaints.
- Provided technical support to staff on proper use of cleaning supplies and equipment.
- Operated industrial machinery such as floor scrubbers, carpet extractors, pressure washers. safely and efficiently while following manufacturer instructions.
- Implemented strategies for waste reduction initiatives which resulted in significant cost savings for the organization.
- Maintained accurate records of daily cleaning activities including tasks completed, materials used.
- Responded promptly to requests from supervisors or other personnel regarding cleaning services needed in various areas.
- Organized storage area for janitorial supplies ensuring that items are neatly stored away after each shift.
- Assisted with the development of safety protocols and ensured compliance with OSHA regulations.
- Performed periodic deep cleans of designated areas using appropriate products and methods.
- Adhered strictly to company policies related to health and safety guidelines while performing duties.
- Inspected buildings for safety hazards such as damaged floors or walls before beginning any cleaning duties.
- Utilized specialized tools such as vacuums, mops, buffers, power washers. to effectively clean surfaces throughout the facility.
- Identified, evaluated and resolved maintenance issues in a timely manner to maintain the highest standard of facility cleanliness.
- Performed regular inspections to identify areas in need of attention or repair.
- Trained new staff members on proper use of cleaning supplies and equipment as well as safety protocols.
- Assessed work performance of team members regularly by providing feedback on job performance.
- Ensured all hazardous waste material is properly disposed according to state and federal regulations.
- Assessed condition of carpets to determine best cleaning methods for each area.
- Diagnosed problems with floor care machines and performed necessary repairs.
- Cleaned upholstery using steam cleaner or dry extraction method according to manufacturer instructions.
- Monitored inventory levels of supplies needed for daily operations.
- Responded promptly to client requests regarding additional services or repairs.
- Inspected and maintained floor care equipment, including buffers, polishers, vacuums and extractors.
- Developed innovative strategies for improving efficiency in day-to-day operations.
- Documented data related to completed jobs including time spent on each task.
- Performed deep cleaning services such as shampooing, waxing and buffing floors.
- Maintained records of supplies used during each job assignment accurately.
- Provided technical support over the phone or via email when needed.
- Ensured that floors were free from dirt, dust and debris at all times through regular maintenance activities.
- Maintained a safe work environment by adhering to OSHA regulations at all times.
- Operated a variety of industrial grade machines such as scrubbers, sweepers and extractors to clean different types of surfaces.
- Transported materials between sites as required for job completion.
- Identified potential hazards before beginning any task related to floor care duties.
- Demonstrated excellent customer service skills while interacting with clients on the job.
- Managed hazardous waste disposal in accordance with local regulations.
- Utilized advanced knowledge of carpet fibers to select appropriate cleaning agents and solutions.
- Trained new staff members in proper use of floor care equipment and techniques.
- Followed detailed procedures when mixing chemicals for cleaning purposes.
- Swept and mopped floors and vacuumed carpets.
- Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations.
- Disinfected all areas of the facility using approved chemicals according to safety protocols.
- Sanitized and cleaned equipment and surfaces with solvents.
- Performed regular custodial duties in assigned areas of the building.
- Collaborated with staff members to coordinate tasks and ensure that all areas were cleaned on schedule.
- Used proper equipment and chemicals to safely treat diverse flooring.
- Mixed cleaners and solvents to prepare cleaning solutions according to specifications.
- Followed established guidelines for handling hazardous waste materials properly and safely.
- Set up, arranged and removed tables and chairs to prepare facilities for events.
- Utilized specialized equipment to clean carpets, upholstery and hard surfaces in commercial buildings.
- Worked with management to address related maintenance needs.
- Notified managers concerning need for major repairs and additions to building operating systems.
- Participated in regular safety meetings, safety training, and hazard assessments.
- Provided assistance to building visitors.
- Performed maintenance tasks such as changing light bulbs and replacing air filters on a regular basis.
- Used commercial cleaning equipment on areas damaged by smoke, fire or water.
- Removed snow from sidewalks, steps and parking lots.
- Cleaned chimneys and flues to reduce residue.
- Made adjustments and minor repairs to environmental, plumbing and electrical systems.
Education
High School Diploma -
Career Online High School
Miami, FL05-2025
Skills
- Business Development
- De-escalation Techniques
- Data Entry and Maintenance
- Administrative and Office Support
- Billing Adjustments and Refunds
- Microsoft Exchange
- Complex Product Knowledge
- Computer Proficiency
- Excellent Attention to Detail
- Database Management
- LiveChat Messaging
- Time Management
- Inventory Management
- Invoice Preparation and Processing
- Document and Records Management
- Microsoft Office Suite
- Merchandise Orders and Exchanges
- Establishing and Maintaining Customer Relationships
- Membership Inquiries and Renewals
- Promoting Brand and Company Identity
- Sales Report Generation
- Refunds and Returns Management
- Cultural Awareness and Sensitivity
- Inbound and Outbound Calling
- Proactive Self-Starter
- Efficient and Detail-Oriented
- Building Customer Trust and Loyalty
- Creative Problem Solving
- Customer Account Management
- POS Systems and Ordering Platforms
- Understanding Customer Needs
- Verbal and Written Communication
- Customer Data Confidentiality
- Issue and Complaint Resolution
- Customer Retention Strategies
- Multitasking and Prioritization
- Responding to Difficult Customers
- Order and Refund Processing
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Administrative skills
Certification
- Basic Life Support
- Healthcare Environmental Services Technician
- McDonald's Management Training Course
- Holiday Inn express and Suites Executive Management Course
- MintStop Management Program
Timeline
Front Desk Receptionist
Ali'i Ambulatory Surgery Center
03.2025 - Current
Environmental Services Housekeeper
Ali'i Ambulatory Surgery Center
03.2025 - Current
Assistant Manager
Regal cinemas
03.2023 - 10.2023
EVS Technician
Ali'i Ambulatory Surgery Center
09.2022 - 04.2023
Swing Manager /Restaurant General Manager
McDonald's
08.2008 - 03.2025
High School Diploma -
Career Online High School