Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Leichtnam

Sheboygan

Summary

Communicative individual successful at developing positive relationships with colleagues and citizens. Approaches each situation with alertness, compassion and concern. Continually maintains a high degree of integrity and a professional demeanor. Organized and dependable candidate with a positive attitude, who possesses great and detail-oriented observation skills.

Overview

23
23
years of professional experience

Work History

Delivery Driver

FedEx
10.2024 - Current
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Collections Counselor

Dovenmuehle Mortgage Inc.
03.2023 - Current
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Remained calm and professional with irrational consumers.
  • Used probing techniques to determine debtors' reasons for delinquency.

Bartender

What's Up Bar And Grill
03.2002 - 01.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Remained calm and patient in tense situations and reacted quickly with any physical altercations.

Collections Specialist

Americollect
09.2020 - 05.2021
  • Negotiated to collect balance in full.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
  • Counseled debtors on payment options and arranged installment agreements.
  • Used probing techniques to determine debtors' reasons for delinquency.

Education

Associate of Applied Science - Criminal Justice

Lakeshore Technical College
05.2012

Skills

  • Public speaking ability
  • Building rapport
  • Crisis Response
  • Decision-Making
  • Report Writing
  • Integrity and Honesty
  • Conflict de-escalation
  • Oral and written communication skills
  • Organized and focused
  • Attention to detail
  • Interacting with diverse groups of people
  • Positive attitude
  • Time management

Timeline

Delivery Driver

FedEx
10.2024 - Current

Collections Counselor

Dovenmuehle Mortgage Inc.
03.2023 - Current

Collections Specialist

Americollect
09.2020 - 05.2021

Bartender

What's Up Bar And Grill
03.2002 - 01.2023

Associate of Applied Science - Criminal Justice

Lakeshore Technical College

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