Summary
Work History
Education
Skills
Timeline
pwb

Tammy Lindell

Dryden

Summary

Organized and dependable, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Server

Chicken Chef
Lundar, Manitoba
01 2015 - 01 2019
  • Coordinated food and beverage orders, optimizing service efficiency during peak hours.
  • Trained and mentored new staff on restaurant procedures and best practices.
  • Resolved customer complaints effectively, fostering repeat business through excellent service recovery.
  • Maintained cleanliness and organization of dining area, adhering to health and safety standards.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Delivered exceptional customer service in high-volume restaurant environment.

Restaurant Manager

Lundar Golf & County Club
Lundar, Manitoba
01 2019 - 01 2022
  • Managed daily restaurant operations, ensuring high standards of service and efficiency.
  • Trained and mentored staff on customer service best practices and operational procedures.
  • Developed staff schedules to optimize labor costs while maintaining quality service levels.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Upgraded restaurant's interior, creating more inviting ambiance that attracted wider clientele.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Purchased food and cultivated strong vendor relationships.
  • Catering meals for Funerals, Tournaments and other community events.

Guest Service Representative

Holiday Inn Express Hotel
Dryden
02 2024 - Current
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Resolved guest inquiries and complaints promptly to maintain positive relationships.
  • Collaborated with housekeeping and maintenance teams to ensure seamless room readiness.
  • Trained new staff on hotel policies, procedures, and customer service best practices.
  • Implemented efficient processes for handling guest requests and special accommodations.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
  • Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
  • Assisted in Housekeeping, breakfast bar when shorted staffed.

Education

High School Diploma -

Barrows High School
Barrows, Manitoba
2009

Skills

  • First Aid/CPR
  • Dependable and Responsible
  • Excellent Communication
  • Organization and Time Management
  • Attention to Detail
  • Self-Motivated
  • WHIMIS

Timeline

Server

Chicken Chef
01 2015 - 01 2019

Restaurant Manager

Lundar Golf & County Club
01 2019 - 01 2022

Guest Service Representative

Holiday Inn Express Hotel
02 2024 - Current

High School Diploma -

Barrows High School

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