Tammy Lofberg
Grafton,WI
Summary
Versatile and detail-oriented professional with a proven track record in guest services and problem-solving, honed across roles at The Harborview and Pleasant Valley Veterinary Hospital. Excelled in enhancing guest satisfaction and streamlining reservation processes, demonstrating exceptional teamwork and bookkeeping capabilities. Achieved positive feedback through meticulous attention to customer needs and efficient management of financial transactions.
Overview
34
34
years of professional experience
Work History
Front Desk Agent
The Harborview
10.2023 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
Front Desk Agent
Country Inn & Suites By Carlson
02.2008 - 02.2024
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Assisted in training new front desk agents, sharing best practices and procedures.
Bookkeeper
Appleland Farm Market
08.2002 - 10.2021
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Established QuickBooks accounting system to reflect accurate financial records.
Front Desk Agent
Country Inn & Suites By Radisson
11.2000 - 04.2008
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Assisted in training new front desk agents, sharing best practices and procedures.
Veterinary Assistant
Pleasant Valley Veterinary Hospital
06.1990 - 08.1990
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Enhanced patient care by assisting veterinarians with examinations, surgeries, and diagnostic procedures.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
Education
Associate of Science - Computer Information Systems
Lakeshore Technical College
Cleveland, WI05-2000
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Reservation systems
- Reservations
- Bookkeeping
- Computer skills
- Teamwork and collaboration
- Detail-oriented
- Data entry
Diploma
General Animal Sciences 10/05/89
Timeline
Front Desk Agent
The Harborview
10.2023 - Current
Front Desk Agent
Country Inn & Suites By Carlson
02.2008 - 02.2024
Bookkeeper
Appleland Farm Market
08.2002 - 10.2021
Front Desk Agent
Country Inn & Suites By Radisson
11.2000 - 04.2008
Veterinary Assistant
Pleasant Valley Veterinary Hospital
06.1990 - 08.1990
Associate of Science - Computer Information Systems
Lakeshore Technical College