Tammy Mangold
Portage,IN
Summary
Proven Office Manager with a track record of enhancing operational efficiency at CC Editions Concrete. Excelled in customer service and office administration, significantly improving client satisfaction and reducing billing errors by implementing rigorous audit systems. Skilled in bookkeeping and organizational tasks, adept at fostering vendor relationships and boosting cash flow through strategic accounts receivable management.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Office Manager
CC Editions Concrete
08.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Coordinated special projects and managed schedules.
- Controlled finances to lower costs and keep business operating within budget.
Billing Manager
Advanced Control Panels
04.2022 - 08.2023
- Reviewed billing problems, researched issues, and resolved concerns.
- Managed monthly billing process to complete billings and returns to meet company revenue recognition policies.
- Trained and mentored staff on procedures, compliance requirements, and collections techniques.
- Collaborated with cross-functional teams to resolve billing-related issues swiftly, minimizing negative impacts on overall operations.
- Reduced errors and discrepancies in invoicing by closely monitoring billing data and conducting regular audits.
- Implemented policies that improved accounts receivable collections, resulting in reduced outstanding balances and increased cash flow.
Accounts Receivable Manager
Security Door Incorporated
04.2017 - 03.2022
- Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
- Ensured timely payments from clients through effective communication and proactive followups.
- Posted customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Analyzed aging reports and provided recommendations for improving collections efforts.
- Prepared bills receivable, invoices, and bank deposits.
Dispatcher
Lovings Heating and Cooling
Portage, IN
04.2009 - 04.2017
- Received and dispatched calls for emergency services.
- Assigned drivers to appropriate routes based on customer needs.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Performed administrative duties such as filing paperwork, updating databases, invoicing, and managing cash flow.
- Ordered supplies, equipment and handled customer sales in store.
Education
Bachelor of Science - Criminal Justice
Indiana University Northwest
05.2000
Skills
- Data Entry
- Customer Service
- Office Management
- Billing
- Scheduling and calendar management
- Organizational Skills
- Bookkeeping
- Office Administration
Certification
Quickbooks Certified
Excel 1 & 2 Certified
Proficient in multiple billing platforms
Timeline
Office Manager
CC Editions Concrete
08.2023 - Current
Billing Manager
Advanced Control Panels
04.2022 - 08.2023
Accounts Receivable Manager
Security Door Incorporated
04.2017 - 03.2022
Dispatcher
Lovings Heating and Cooling
04.2009 - 04.2017
Bachelor of Science - Criminal Justice
Indiana University Northwest
Quickbooks Certified
Excel 1 & 2 Certified
Proficient in multiple billing platforms
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