Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Martinez

Clayton,New Mexico

Summary

High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations.

Overview

12
12
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
04.2013 - 10.2015
  • Kept workplace clean and organized in line with restaurant policies.
  • Greeted guests, promoted specials, and took orders.
  • Prepared and presented food in compliance with health and safety guidelines.
  • Trained team members to prepare sandwiches and other items according to instructions.
  • Prepared and served hot and cold sandwiches based on customer preferences.
  • Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
  • Assisted customers in choosing menu items by providing food complementing information.
  • Shared information with customers about menu items, preparation methods, and ingredients.
  • Restocked and rotated stock in display case to mitigate stock loss.
  • Operated manual and electric appliances to peel, slice, and trim food.
  • Monitored inventory and requisitioned low-stock items.
  • Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Accurately operated cash register to process customer payments.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Prepared salads, soups and sandwiches for customers.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Brewed coffee and tea and changed out drink station syrups.

Housekeeper

Best Western Hotel
03.2012 - 10.2015
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Verified cleanliness and organization of storage areas and carts.
  • Dusted picture frames and wall hangings with cloth.
  • Changed bed linens and collected soiled linens for cleaning.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Restocked cleaning storage cabinets, carts and baskets for easy use.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Handled requests for extra linens, toiletries and other supplies.
  • Sorted, laundered and put away various laundry items.

Store Manager

LV Petroleum
Lamar, CO
06.2023 - 10.2023
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.

Inventory Control Manager

Loves Travel Stop
12.2015 - 05.2023
  • Inventoried warehouse stock on monthly, quarterly and annual basis.
  • Maintained control of cycle counts, physical inventory and discrepancy research.
  • Processed damaged goods and completed wasted inventory paperwork.
  • Motivated and managed performance, activities and responsibilities of Inventory Control Team.
  • Memorized facility layout and located products.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Created and enforced detailed organization processes to increase quality and service standards.

Education

GED -

New Mexico Highlands University
Las Vegas, NM

Capital High School
Santa Fe, NM

Skills

  • Hourly Shift Management
  • Shift Scheduling
  • Operations Management
  • Retail Inventory Management
  • Supply Ordering
  • Employee Training
  • POS Systems
  • Loss Prevention
  • Cash Management
  • Employee Terminations
  • Loss Prevention Procedures
  • Security System Monitoring
  • Inventory Control

Timeline

Store Manager

LV Petroleum
06.2023 - 10.2023

Inventory Control Manager

Loves Travel Stop
12.2015 - 05.2023

Sandwich Artist

SUBWAY®Restaurants
04.2013 - 10.2015

Housekeeper

Best Western Hotel
03.2012 - 10.2015

GED -

New Mexico Highlands University

Capital High School

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Tammy Martinez