Summary
Overview
Work History
Education
Skills
Websites
Certification
Work Preference
Timeline
Tammy Martinez

Tammy Martinez

Bennington,NE

Summary

Collaborative leader with dedication to partnering with coworkers, leadership and clients to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Product Owner

West/Mosaicx 360
10.2020 - Current
  • Manage a PSO team of developers and QA resources to deliver IVA technology improvements to 12 different clients
  • Work closely with the Client Success, Product and Sales teams to ensure seamless communications and releases with clients
  • Implement new clients onto the Mosaicx platform and managing client technology post-implementation
  • Understand and work to meet and exceed client KPIs
  • Incident Management

Sr. Account Manager

Intrado
01.2019 - 09.2020
  • Responsible for overall client health, financials, contracts, and new growth with 16 accounts
  • Ensuring Service Level Agreements and Key Performance Indicators are met
  • Working with VP, SVP, and C-Suite levels within the portfolio.

Client Services Manager / Acting Director

West Interactive Services
07.2017 - 01.2019
  • Managing a team of Client Relationship Managers for West strategic clients
  • Working on revenue projections, compiling client quarterly business reviews, coordinating work efforts with multiple business units, incident management, and maintaining knowledge of West technologies.

Client Relationship Director

West Interactive Services
02.2013 - 07.2017
  • Managing multiple employees in multiple cities for Interactive Services largest revenue generating client
  • Defining and rolling out the SDLC process to enterprise accounts
  • Working on revenue projections, compiling client quarterly business reviews, managing client expected Service Level Agreements, coordinating work efforts with multiple business units, and maintaining knowledge of West technologies.

Sr. Client Operations Program Manager

West Interactive Corp
10.2010 - 02.2013
  • Managing 5 employees with approximately 40 accounts
  • Working on revenue projections, compiling client quarterly business reviews, coordinating work efforts with multiple business units, and maintaining knowledge of West technologies.

Business Solutions Analyst

West Interactive Corp
07.2008 - 10.2010
  • Responsible for documenting client business requirements for small to large projects
  • Creating and maintaining a template Business Requirements Document and questionnaire
  • Training other staff on how to use the various tools.

Sr. IS Project Manager

West Interactive Corp
10.2003 - 07.2008
  • Managing multiple small to large projects
  • Managing new IVR program launches, project teams, project hours and costs, and preparing project status updates
  • Utilizing MS Project and Project Server.

Project Manager / Business Analyst

Ai Software Solutions
01.1999 - 08.2003
  • Managing client conversions to the ACS billing software, project teams, project hours and costs, and preparing project status updates.

Telephony Systems Analyst

CSG Systems Inc.
01.1988 - 01.1999
  • Providing information billing systems to the cable television and telephony industry
  • Traveling nationally to call on corporate management, system general managers, and sales and marketing management
  • Project management, account management, and on-call manager responsibilities.

Education

Business Management

Metropolitan Community College, Omaha, NE

Skills

  • Release planning
  • Business Analysis
  • Product Backlog Management
  • Roadmap development
  • Agile Methodology
  • Problem Identification
  • Stakeholder relationship management
  • Product Lifecycle Management
  • Strategic Vision

Certification

POPM

Work Preference

Work Type

Full Time

Work Location

RemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k matchFlexible work hours

Timeline

Product Owner - West/Mosaicx 360
10.2020 - Current
Sr. Account Manager - Intrado
01.2019 - 09.2020
Client Services Manager / Acting Director - West Interactive Services
07.2017 - 01.2019
Client Relationship Director - West Interactive Services
02.2013 - 07.2017
Sr. Client Operations Program Manager - West Interactive Corp
10.2010 - 02.2013
Business Solutions Analyst - West Interactive Corp
07.2008 - 10.2010
Sr. IS Project Manager - West Interactive Corp
10.2003 - 07.2008
Project Manager / Business Analyst - Ai Software Solutions
01.1999 - 08.2003
Telephony Systems Analyst - CSG Systems Inc.
01.1988 - 01.1999
Metropolitan Community College - , Business Management

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Tammy Martinez