Tammy Minnick
Morgantown,WV
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
Lincare
Morgantown, USA
01.2025 - Current
- Processed oxygen and DME orders while verifying insurance coverage and coordinating delivery schedules.
- Processed customer orders and calculated billing amounts accurately.
- Manage high-volume inbound/outbound calls, answering patient and referral source questions.
- Accurately enter patient information, update demographic data, and document calls in computer systems.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering.
Retail Sales Consultant
AT&T
Morgantown, USA
09.2014 - 01.2024
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Increased sales and customer satisfaction through personalized servicing.
- Determined solutions for clients promptly and professionally.
- Exceeded sales goals by Number% utilizing exemplary customer service.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained knowledge of current promotions and plans to inform clients.
- Boosted customer satisfaction by providing exceptional service and product knowledge.
Auto Insurance Agent
Blackwater Insurance Group
Parsons, USA
01.2011 - 01.2013
- Assisted clients in understanding auto insurance policies and coverage options.
- Processed client applications and resolved inquiries efficiently.
- Provided exceptional service through timely follow-ups with clients, keeping them informed throughout the claims process.
- Increased customer satisfaction by providing personalized auto insurance solutions tailored to individual needs.
- Enhanced customer experience by promptly addressing inquiries and resolving issues related to auto insurance policies.
- Generated quotes and proposals for clients to match individual needs.
Education
High School Diploma -
Tucker County High School
Hambleton, WVSkills
- Customer satisfaction
- Technical skills
- Time management
- Verbal communication
- Teamwork and collaboration
- Customer assistance
- Excellent Customer service
- Order processing
- Computer proficiency
- Professional telephone demeanor
Ministry
Fresh Harvest Church of God
275 Canyon Rd
Morgantown, WV 26508
- Children’s Ministry Leader 2023 to 2026
- Vacation Bible School Director 2024 to present
- Praise & Worship 2014 to present
Timeline
Customer Service Representative
Lincare
01.2025 - Current
Retail Sales Consultant
AT&T
09.2014 - 01.2024
Auto Insurance Agent
Blackwater Insurance Group
01.2011 - 01.2013
High School Diploma -
Tucker County High School