Tammy Moore

Duties and responsibilities include:

• Attending court sessions and recording proceedings.
• Preparing court calendars or dockets.
• Issuing court orders like subpoenas, summonses, warrants, writs etc.
• Maintaining and organizing court records, ensuring their accuracy and confidentiality.
• Receiving, recording, and depositing fines, fees, and other court revenue.
• Assisting the judge and attorneys with case files and other documentation.
• Assisting the public with court procedures, including providing information and processing requests for court documents.
• Scheduling court proceedings and notifying involved parties of dates and times.

•Processed Commercial Lines transactions such as endorsements, reinstatements, and cancellations. Specialized in Workers Comp Audits.

•I was a SME (Subject Matter Expert) for my department. I assisted with training and development sessions for current employees and new hire groups.

•Provided customer service to Agents, Insureds, and other employees.

•Sent Props Points to my peers for outstanding work so they felt appreciated.

•I was a big contributor in collaboration and communication by both utilizing Webex, Teams and email. This was very important as we were mostly a remote-based department.

•Whenever my People Leader requires assistance with a task, I volunteer without hesitation. This was typically on rush requests.

•Worked on many projects such as the clean-up of specific queues, as well as assisting other Teams with their queues adding to my skill set.

•Hosted many Team meetings.

•Brainstormed process improvements and submitted those suggestions for knowledge article development.

• Assisted Agency staff by taking calls from clients to process different transactions such as payments, policy changes, quotes, cancellations, reinstatements, scheduling of one-on-one appointments between the Underwriters and specific clients and on occasion re-scheduling of those appointments when needed.
• Handled billing transactions, such as applying payments for clients via EFT from their checking accounts or via credit card payments and apply the payment through the appropriate company's website.
• Provided the clients with all their sales and service needs while utilizing approximately 15 separate insurance company's websites, each with their different rules and regulations.

• Assisted the Commercial Lines Underwriting staff in the placement of risks for insurance that met the company's established underwriting guidelines.
• Collaborated with other Technicians and Underwriting staff to set priorities and tasks to help organize the day and accomplish our individual and team goals.
• Processed changes to policies such as endorsements, cancellations, renewals, non-renewals, etc.
• Ordered and pointed MVRs and other Financial Reports for the Underwriters. Reviewed, approved and processed applications within my individual authority.
• Provided back-up and support to other Technicians, including training of other Technicians, and Underwriter Trainees.
• Took a leadership role by running many monthly technician meetings, delegating tasks and duties when needed.
• Prior to being promoted to Commercial Underwriting, I was a Support Services Processor in the mail and supply room. I trained on electronic and manual mail tasks which included 1st class, certified, and priority mail. I processed incoming and outgoing USPS and UPS packages. I collected, sorted and prepared incoming and outgoing mail for internal and external customers. I scanned in both underwriting and claims documents and index them into our imaging system.