Tammy Newkirk
Taylorsville,NC
Summary
Detail-oriented clinical assistant skilled in blood pressure assessment, venipuncture, and vital signs evaluation. Committed to enhancing patient care through effective communication and collaboration with healthcare teams.
Overview
21
21
years of professional experience
1
1
Certification
Work History
CMA
Frye Regional Medical Center
Hickory, NC
04.2024 - Current
- Assisted in patient intake processes, ensuring accurate information collection and documentation.
- Monitored vital signs and reported changes to healthcare providers for timely interventions.
- Prepared examination rooms and sterilized instruments to maintain compliance with health standards.
- Educated patients on medication instructions and post-treatment care to enhance recovery outcomes.
- Supported physicians during examinations by providing necessary instruments and supplies promptly.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.
- Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Completed EKGs and other tests based on patient presentation in office.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Clinical Assistant
Cognitive Connection
Hickory, PA
07.2022 - 01.2024
- Assisted in administering patient assessments and documenting clinical observations.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Managed appointment scheduling and maintained accurate patient records.
- Supported therapists during cognitive-behavioral therapy sessions, ensuring a conducive environment.
- Conducted follow-up communications with patients to ensure adherence to treatment plans.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
- Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
- Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
- Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained client medical history, medication information, symptoms, and allergies.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
- Collected and documented patient medical information such as blood pressure and weight.
- Prepared lab specimens for diagnostic evaluation.
Billing Specialist
Piedmont Nephrology and Hypertension
Hickory, NC
11.2004 - 07.2022
- Processed and reviewed billing claims for accuracy and compliance with regulatory standards.
- Managed patient accounts, ensuring timely invoicing and resolution of discrepancies.
- Collaborated with healthcare providers to verify coding and documentation for insurance claims.
- Implemented workflow improvements that enhanced efficiency in the billing process.
- Trained new staff on billing procedures and software applications to ensure consistent practices.
- Analyzed payment trends to develop strategies for reducing outstanding balances.
- Liaised with insurance companies to negotiate claim adjustments and resolve disputes effectively.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Assisted colleagues in resolving complex billing issues, promoting teamwork and knowledge sharing within the department.
- Prepared itemized statements, bills, or invoices and recorded amounts due for items purchased or services rendered.
- Collaborated with the collections team to recover overdue payments from clients, maintaining cash flow and minimizing writeoffs.
- Enhanced customer satisfaction with timely and accurate invoice generation.
- Reduced billing errors, leading to decrease in customer complaints, by conducting regular audits of billing data.
- Managed monthly billing cycles to ensure timely issuance of invoices and statements.
- Assisted in transition to electronic billing, reducing paper waste and improving operational efficiency.
- Maintained up-to-date knowledge of billing regulations and compliance requirements, ensuring adherence to legal standards.
- Facilitated staff training on new billing software, enhancing team productivity and billing accuracy.
- Responded to customer concerns and questions on daily basis.
- Used data entry skills to accurately document and input statements.
- Handled account payments and provided information regarding outstanding balances.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Maintained accurate records of customer payments.
- Monitored outstanding invoices and performed collections duties.
- Generated monthly billing and posting reports for management review.
- Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft.
- Encoded and canceled checks using bank machines.
Education
High School Diploma -
East Stroudsburg High School
East Stroudsburg, PA06-1983
Skills
- Blood pressure assessment
- Skilled in performing venipuncture procedures
- Vital signs evaluation and documentation
- Understanding of HIPAA standards
Certification
- CMA - Certified Medical Assistant
Timeline
CMA
Frye Regional Medical Center
04.2024 - Current
Clinical Assistant
Cognitive Connection
07.2022 - 01.2024
Billing Specialist
Piedmont Nephrology and Hypertension
11.2004 - 07.2022
High School Diploma -
East Stroudsburg High School