Tammy Nicely
Ft. Washington,MD
Summary
Dynamic customer service professional with proven expertise at Wholedogz in resolving conflicts and enhancing customer loyalty. Skilled in active listening and critical thinking, I consistently exceed expectations while managing high-stress situations. Committed to relationship building and effective problem resolution, I thrive in fast-paced environments, ensuring customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Wholedogz
Alexandra, VA
02.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Receptionist
ApexTranz LLC
Washington, DC
04.2021 - 01.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided clerical support to company employees by copying, faxing, and filing documents.
Concierge
Hello Alfred
Washington, DC
03.2020 - 01.2022
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Education
High School Diploma - Science
Anacostia Senior High School
Washington, UTSkills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Complaint handling
Timeline
Customer Service Representative
Wholedogz
02.2025 - Current
Receptionist
ApexTranz LLC
04.2021 - 01.2025
Concierge
Hello Alfred
03.2020 - 01.2022
High School Diploma - Science
Anacostia Senior High School