Tammy Norman
Arlington,TX
Summary
Accomplished professional with a strong work ethic and exceptional customer service skills, honed at the University of Michigan Flint and AT&T. Expert in cash handling and management, adept at resolving discrepancies and enhancing operational efficiency. Proven ability to foster positive work environments and mentor new team members, ensuring seamless integration and service excellence.
Overview
30
30
years of professional experience
Work History
Intermediate Teller
University of Michigan Flint
Flint, Michigan
06.2024 - 07.2025
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed students transactions promptly, minimizing wait times.
- Assisted students with account inquiries, resolving issues promptly and professionally.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Answered students inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on accounts
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Demonstrated adaptability during peak business hours by multitasking and prioritizing tasks to maintain efficiency and quality of service.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Collaborated effectively with other departments as needed to resolve outstanding issues or complete complex tasks for students .
- Facilitated introduction of new tellers by mentoring them on bank procedures and customer service excellence.
- Handled various accounting transactions.
Maintenance Administrator
AT&T
Southfield, MI
08.1995 - 12.2021
- Oversaw contractor selection process, ensuring proper vetting of potential service providers and alignment with company values and requirements.
- Developed strong relationships with vendors, negotiating favorable contracts for equipment purchases and services.
- Established clear communication channels between departments, facilitating cross-functional collaboration on maintenance projects.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
BBA - Accounting
Detroit College of Business Flint
Flint, MI06.1994
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Listening and comprehension
Timeline
Intermediate Teller
University of Michigan Flint
06.2024 - 07.2025
Maintenance Administrator
AT&T
08.1995 - 12.2021
BBA - Accounting
Detroit College of Business Flint