Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tammy Norman

Arlington,TX

Summary

Detail-oriented professional specializing in cash handling and student account management. Expertise in Banner software facilitates accurate payment processing and daily reconciliations. Proven track record of maintaining financial accuracy and efficiency in educational settings.

Overview

17
17
years of professional experience

Work History

Intermediate Teller

University of Michigan-Flint
Flint, Michigan
06.2024 - 07.2025
  • Interact daily with faculty, staff, students, parents and the public. Respond to inquiries regarding student account questions from students, parents, and university departments. Inquiries may be in person, by phone, or via email. Responsible for answering emails sent to the cashier email account. Answer the telephone and assist the caller. Retrieve and handle cashier office voicemail messages. Respond to inquiries at the front counter. Accept and apply student payments in the forms of cash, check, or money orders. Process returned payments. Process departmental deposits via cash receipt ticket. Process HSIP requests. Process petty cash or travel advances. Daily reconciliations that include preparing and submitting reports. Create cash receipt tickets as needed. Become proficient at using the banner software system. Learn how to read and understand a student account. Learn and understand how the application of the payment process works. Learn how to test and troubleshoot items in Banner. Be able to explain U of M policies and procedures relating to student accounts. Place and remove holds, or other codes, on student accounts. Add comments to student accounts in Banner. Prepare itemized statements for students and collection agencies. Assist with the student refunding process and lead on the process. Assist with the student fee appeal process. Complete the fee appeal checklist prior to turning the documentation over to the designated person. Order supplies as needed. Scan and review documents for electronic storage. Represent the department at various functions. Support co-workers with projects they are working on. Adhere to FERPA laws. Other duties and activities as assigned.ned.

Maintenace Administrator

AT&T
Southfield, Michigan
11.2008 - 12.2021
  • Organized and scheduled maintenance tasks, ensuring timely completion with minimal operational disruption.
  • Maintained accurate records of maintenance activities, including work orders and inventory compliance.
  • Facilitated effective communication between maintenance teams, vendors, and other departments.
  • Identified opportunities for process improvements and implemented best practices for enhanced efficiency.
  • Provided administrative support to the maintenance team by processing invoices and managing supplies.

Education

BBA - Accouinting

Detroit College of Business-Flint
Flint, MI
01-1994

Skills

  • Cash handling and payment processing
  • Student account management
  • Banner software proficiency
  • Daily reconciliation and cash drawer balancing
  • Customer relationship management
  • Rapid data entry
  • Team collaboration
  • Attention to detail
  • Effective communication skills
  • Problem solving strategies
  • Time management techniques
  • Strong work ethic
  • Conflict resolution
  • Exceptional customer service and sales

Timeline

Intermediate Teller

University of Michigan-Flint
06.2024 - 07.2025

Maintenace Administrator

AT&T
11.2008 - 12.2021

BBA - Accouinting

Detroit College of Business-Flint

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