Tammy Parish Letteer
Security Professional
Heidelberg
Summary
Seasoned security professional with extensive expertise in security operations and risk management, driving results through strategic leadership and data-driven decision-making. Proven track record in minimizing risk by leveraging advanced reporting tools such as Tableau, Splunk, and Excel to swiftly identify trends and anomalies. Committed to continuous learning in cybersecurity, demonstrating adaptability to rapidly changing business priorities while effectively managing security expectations for third-party logistics (3PL). Renowned for collaborative efforts and designing robust security measures that safeguard company assets, reduce shrinkage, and ensure seamless operational efficiency.
Overview
17
17
years of professional experience
2
2
Languages
Work History
Transition
Transition
01.2024 - 01.2025
- Continuing independent education in Cyber Security
- Various contract engagements
- Prepared to move to Germany
- Language coursework
Supply Chain Asset Protection Manager
The Home Depot
01.2021 - 01.2023
- Investigated and resolved theft and fraud cases, recovering over $100K and implementing policy changes that prevented repeat incidents.
- Directed security operations for distribution centers, achieving top Safety Performance in the first half of 2022 by initiating proactive training and implementing positive incentive programs.
- Developed and applied a data-driven metrics framework to proactively mitigate risk and measure key performance indicators (KPIs), including cycle counts and inventory accuracy.
- Managed contract guard services, maintaining 95% SLA compliance by cultivating a collaborative team environment and coordinating with national and local leadership.
- Built and led a high-performing team that consistently achieved over 90% of all KPI goals, establishing an audit team and improving staff development through hiring, coaching, and an open-door policy.
National Account Manager
PROSEGUR
01.2020 - 01.2021
- Launched and managed security guard programs at multiple client sites, achieving a 90% guard retention rate.
- Boosted operational efficiency and reduced errors by 50% through the development and implementation of new training and KPI programs.
- Improved resource alignment and client satisfaction by cultivating strong, collaborative relationships with clients and local security teams.
Senior Director
U.S. Security Associates
01.2008 - 01.2019
- Managed security operations for multiple national clients, overseeing 150,000 weekly hours to ensure high productivity and engagement.
- Drove 15% organic revenue growth by expanding existing client accounts and selling proprietary security software services.
- Improved financial results by reducing accounts receivable by 10% through resolution of invoice inaccuracies.
- Achieved a 95% client retention and satisfaction rate by cultivating strong relationships and serving as the primary point of contact for support.
- Developed and presented monthly and quarterly business reviews to senior leaders, leading to rate increases and optimized performance.
Education
Certificate of Technical Studies - Network And Cyber Security
Georgia Institute of Technology
Atlanta, GA 04.2001 -
BBA - Risk Management And Insurance
Georgia State University
Atlanta, GA 04.2001 -
Skills
Multi-stakeholder asset management
Investigation techniques
Access control
Loss prevention strategies
Fraudulent activities investigations
Conflict resolution
Risk management
Data analysis
Interviews and interrogations
Decision-making
Adaptability
Teamwork and collaboration
Cyber security protocols
Data management and security
Websites
Timeline
Transition
Transition
01.2024 - 01.2025
Supply Chain Asset Protection Manager
The Home Depot
01.2021 - 01.2023
National Account Manager
PROSEGUR
01.2020 - 01.2021
Senior Director
U.S. Security Associates
01.2008 - 01.2019
Certificate of Technical Studies - Network And Cyber Security
Georgia Institute of Technology
04.2001 -
BBA - Risk Management And Insurance
Georgia State University
04.2001 -