Tammy Phelps
Middleburg Hts ,OH
Summary
Dynamic Assistant Manager with a proven track record at Hobby Lobby, enhancing customer satisfaction through effective communication and targeted initiatives. Excelled in staff supervision and retail operations, significantly improving store environment and team performance. Skilled in customer service and decision-making, adept at leading teams to exceed performance goals.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Hobby Lobby
09.2022 - 10.2024
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Manager
Papa Joes Sports Bar
07.2016 - 08.2022
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Retail operations
Timeline
Assistant Manager
Hobby Lobby
09.2022 - 10.2024
Manager
Papa Joes Sports Bar
07.2016 - 08.2022
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