Job Search Status
Open to workDesired start date: Immediately
Desired Job Title
Administrative AssistantWork Type
Full TimeLocation Preference
RemoteHybridOn-SiteLocation: Cleveland, OH
Open to relocation: No
Open To Work
Verified
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Tammy Phelps
Middleburg Hts ,OH
Work Preference
Summary
Experienced with coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Track record of effective communication and multitasking to meet diverse administrative needs. Resourceful and experienced worker offering expertise in customer service, human resources and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Administrative Assistant
ARG Roofing
Berea, OH
11.2024 - 08.2026
- Managed office communications and correspondence to enhance information flow.
- Coordinated schedules and meetings for executives, optimizing time management.
- Assisted in budget tracking and expense reporting to ensure financial accuracy.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Assistant Manager
Hobby Lobby
Mayfield Heights, OH
09.2022 - 10.2024
- Addressed service gaps with targeted initiatives to exceed customer expectations.
- Established open lines of communication with team for feedback and suggestions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Manager
Papa Joes Sports Bar
Sarasota, FL
07.2016 - 08.2022
- Conducted performance evaluations to identify areas for employee growth.
- Implemented training programs for enhanced employee skills.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Customer relations
- Staff supervision
- Task delegation
- Retail operations
- Data entry
- Computer skills
- Office administration
- Administrative support
- Microsoft Word
- Customer and client relations
- Filing
- Documentation and recordkeeping
Timeline
Administrative Assistant
ARG Roofing
11.2024 - 08.2026
Assistant Manager
Hobby Lobby
09.2022 - 10.2024
Manager
Papa Joes Sports Bar
07.2016 - 08.2022