Tammy Pierson
Toledo,OH
Summary
Dynamic and highly reliable professional with extensive experience in customer service and management at Speedway Gas Station. Proven ability to enhance customer satisfaction through effective conflict resolution and strong multitasking skills. Outgoing and patient, adept at fostering teamwork and maintaining a positive environment while ensuring accurate cash handling.
Overview
28
28
years of professional experience
Work History
Bartender
VFW Post 2898
Toledo, OH
12.2012 - 07.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Representative
Riker Products
Toledo, OH
04.2004 - 09.2011
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Resolved escalated calls promptly, ensuring satisfactory outcomes for both customers and the company.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Manager
Speedway Gas Station
Toledo, OH
03.1997 - 06.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Basic
Northview High School
Sylvania, OH05.1992
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Outgoing personality
- Patience and tolerance
- Cash register operation
Timeline
Bartender
VFW Post 2898
12.2012 - 07.2025
Customer Service Representative
Riker Products
04.2004 - 09.2011
Manager
Speedway Gas Station
03.1997 - 06.2002
Basic
Northview High School