Summary
Overview
Work History
Education
Certification
Timeline
Generic

Tammy Poirier, RN-BSN

Manchester,NH

Summary

Compassionate and service-oriented Case Manager experienced in coordinating care in an acute rehabilitation hospital. Diligent and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Case Manager II

Encompass Health Rehabilitation Hospital
09.2023 - Current
  • Collaborate with interdisciplinary team, guiding treatment plans based on patient needs and preferences
  • Schedule and facilitate family conferences and family training with interdisciplinary team
  • Maintain accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Conduct thorough assessments of clients' situations, identifying issues, goals, and necessary interventions within 24-48 hours of admission
  • Manage caseload of 12 patients and up to 15 patients during times of short staffing.
  • Monitor ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Improve client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Facilitate successful transitions between levels of care by developing detailed discharge plans and coordinating resources
  • Develop and implement comprehensive case management plans to address client needs and goals.
  • Educate patient/family on rehabilitation and Case Manager role; establish communication plan.
  • Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Introduce changes to patient care plans based on regular evaluations and patient changes
  • Submit clinical updates to payor/insurance in a timely manner for continued stay authorization.
  • Participate in utilization review process
  • Provide emotional support and kind collaboration to patients and families to increase overall wellness
  • Coordinate with other healthcare team members to support patient needs

Home Health Registered Nurse Case Manager

Constellation Health Services
04.2022 - 05.2023
  • Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
  • Took samples to complete diagnostic and routine assessment tests.
  • Developed strong relationships with primary care providers to facilitate seamless coordination of care for patients transitioning from hospital or rehabilitation settings back into the community setting.
  • Maintained high-quality care standards by participating in ongoing professional development activities.
  • Determined and addressed individual home care needs by completing detailed assessments and reviewing documentation
  • Introduced changes to patient care plans based on regular evaluations and patient changes.
  • Prevented complications by promptly identifying potential issues and taking appropriate action to address them.
  • Served as an advocate for patients'' rights, ensuring their needs were met while respecting their preferences and values.
  • Utilized evidence-based practice guidelines when administering medications or performing treatments/procedures ensuring optimal safety and efficacy.
  • Collaborated with vendors to procure medical equipment, supplies and services.
  • Monitored vital signs, developed and implemented care plans, and documented patient progress.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Managed caseload up to 20 patients

Registered Nurse

Elliot Hospital
07.2021 - 04.2022
  • Cared for patients with advanced dementia, Alzheimer's disease, and psychiatric disorders
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients
  • Performed patient assessments to monitor expected response to medications and altering treatment plans
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others
  • Explained useful coping methods to relieve depression and anxiety
  • Administered medication and treatments to patients to observe and record responses
  • Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions
  • Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to supervisor
  • Responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff
  • Assessed and evaluated mental health needs, working with multidisciplinary team to initiate, manage and modify individualized care plans
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations
  • Advocated for and strived to protect health, safety and rights of patient
  • Cared for patients in 25 bed unit, supporting fellow nurses in delivering outstanding treatment to patients
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.

Registered Nurse

New Hampshire Hospital
07.2020 - 07.2021
  • Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients
  • Performed patient assessments to monitor expected response to medications, altering treatment plans as needed
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability
  • Quickly responded to numerous volatile situations and violent outbreaks to restore safety and security of patients and staff
  • Oversaw care of suicidal patients and acted swiftly to reduce risk of harm to themselves or others
  • Monitored vital signs, nutritional intake and signs and symptoms of complications to report deviations to provider and treatment team
  • Acted as patient advocate and implemented total patient care through team nursing process covering 13 to 28 patients per shift
  • Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions and updating clinical team with current information
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.

Nutritional Therapy Practitioner

Independent Business Owner, EHV Wellness, LLC
07.2014 - 08.2018
  • Founded and owned private nutritional therapy practice
  • Implemented and monitored effectiveness of interventions to assist clients in regaining and maintaining optimal health
  • Provided education to clients in health promotion and disease prevention
  • Provided nutritional treatment plans for client base of over 100 clients
  • Assessed client's nutritional status through one-on-one consultations
  • Developed bio-individual dietary plans for teens, adults, and seniors
  • Coordinated and taught five and twelve week nutrition courses
  • Inspired and coached clients to make long-term health changes.

Education

Bachelor of Science Nursing -

Franklin Pierce University
Rindge, NH
01.2023

Associate of Science Nursing -

Manchester Community College
Manchester, NH
01.2020

Associate of Applied Business -

White Mountain Community College
Berlin, NH
01.1989

Certification

  • BLS, Adult and Pediatric, 2010-present
  • Nutritional Therapy Practitioner, Nutritional Therapy Association, 2014-present
  • Certified Health Coach, Institute of Integrative Nutrition, 2014-present
  • Certified Personal Trainer, National Academy of Sports Medicine, 2012-present
  • Registered Nurse, NH #082987-21, NH
  • Registered Nurse, MA #RN2365435, MA

Timeline

Case Manager II

Encompass Health Rehabilitation Hospital
09.2023 - Current

Home Health Registered Nurse Case Manager

Constellation Health Services
04.2022 - 05.2023

Registered Nurse

Elliot Hospital
07.2021 - 04.2022

Registered Nurse

New Hampshire Hospital
07.2020 - 07.2021

Nutritional Therapy Practitioner

Independent Business Owner, EHV Wellness, LLC
07.2014 - 08.2018

Bachelor of Science Nursing -

Franklin Pierce University

Associate of Science Nursing -

Manchester Community College

Associate of Applied Business -

White Mountain Community College

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Tammy Poirier, RN-BSN