Virginia Perez
Hollister,CA
Summary
Accomplished Case Manager adept at handling high caseloads without sacrificing quality of care. Operates exceptionally well in high-pressure environments. Recommends best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
16
16
years of professional experience
Work History
Case Manager II
Rebekah Children Services, Org.
Gilroy, CA
11.2019 - 07.2022
- Assessed clients' needs, developed service plans and monitored progress towards goals.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Developed individualized care plans with input from clients and their families.
- Provided parenting support services, including individual and group, to families and their children with developmental concerns.
- Counseled clients parents/guardian on available resources within the community that could help meet their needs.
- Transitioned clients to different providers based on progress or needs.
Mental Health Rehabilitation Specialist
Hillview Mental Health Center, Inc
Pacoima, CA
05.2018 - 09.2019
- Provided outpatient case management, mental health, crisis intervention and day rehabilitation services.
- Formulated Department of Mental Health goals, complete client care plans, progress notes and maintain documentation in a timely manner.
- Developed and facilitated weekly group clinical sessions.
- Responded consistently to client expressed needs and requests in accordance with the clinical program goals and objective and guided by the client’s individual treatment plan.
- Mobilize and develop community resources in mental health, health, housing, education, employment, recreation and money management.
Staff Assistant I
San Fernando Valley Community Mental Health Center, Inc.
Van Nuys, CA
08.2012 - 04.2018
- Maintained central log that documents progress towards completion of care plans and updated financial eligibility yearly for 160 caseload.
- Managed Service Request Tracking System for Transitional Age Youth Full Service Partnership & Transitional Age Youth Field Capable Clinical Services programs.
- Coordinated and facilitated client financial screening updating eligibility regarding funding for programs.
- Screened incoming calls from potential clients from Dept of Mental Health, DCFS, school personnel and hospitals to assess appropriate linkage to program.
- In charge of bus token distribution and data keeping.
- Scheduled and coordinated meetings, appointments and travel arrangements for managers or supervisors.
Family Specialist
Go Kid's, Inc.
Gilroy, CA
07.2007 - 11.2009
- Reviewed required documentation for enrollment of child care program to determined eligibility.
- Compiled, updated data and entered in computer database to comply with program regulations.
- Conducted family recertification to comply with programs’ regulations.
- Collaborated with state agencies and benefits coordinators to develop individualized plans for each case.
Direct Support Professional
Social Vocational Services
Hollister, CA
09.2006 - 06.2009
- Provided vocational and/or skills training to persons with developmental disabilities
- Promoted stability and appropriate use of medication; and restore personal care
- Monitored client contact and progress through consistent documentation of progress notes.
- Developed relationships with families of those receiving services to ensure continuity of care.
Education
Bachelor of Science in Psychology -
University of Phoenix
02.2018
Associate of Applied Science degree in Computer Business Administration -
Heald College
10.2002
Skills
- Community Outreach
- Family Education
- Discharge Planning
- Client Advocacy
- Records Management
- Patient Support
- Performance Tracking
- Family Education Programs
- MS Office
- Case Documentation
- Emotional Awareness
- Decision-Making
- Case Needs Assessment
- Case Management Tracking
- Conflict Resolution
- Organization and Multitasking
Skills Trainings
- HIPAA Certified/2018
- Los Angeles County DMH Certificate for: Interpreting in Mental Health Setting
- Los Angeles County DMH Certificate for: Understanding Documentation Medical Necessity, Documentation and Reimbursable Service Components
- Computer literate, knowledge of various Software Applications (Word, Excel, Access, PowerPoint, Windows, Outlook)
- Bi-lingual English/Spanish
Affiliations
- Gardening
- Bike rides
- Walking Trails
- Cooking new recipes
Languages
Spanish
Native/ Bilingual
Timeline
Case Manager II
Rebekah Children Services, Org.
11.2019 - 07.2022
Mental Health Rehabilitation Specialist
Hillview Mental Health Center, Inc
05.2018 - 09.2019
Staff Assistant I
San Fernando Valley Community Mental Health Center, Inc.
08.2012 - 04.2018
Family Specialist
Go Kid's, Inc.
07.2007 - 11.2009
Direct Support Professional
Social Vocational Services
09.2006 - 06.2009
Bachelor of Science in Psychology -
University of Phoenix
Associate of Applied Science degree in Computer Business Administration -
Heald College
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