Tammy Riggs
Manager/General Manager
Pikeville,TN
Summary
Experienced general manager with 15+ years of progressive responsibility in retail and office administration, including multi-store management. Proven track record overseeing scheduling, payroll, budgeting, inventory, and financial reporting while leading teams to meet operational and customer service goals. Skilled in Human Resources, marketing, problem solving, and communication, with strong proficiency in POS systems, lottery systems, and office software.
Overview
16
16
years of professional experience
Work History
General Manager
Highway 30 Market
Dayton, TN
08.2025 - Current
- Oversee daily operations of the market, including staffing, customer service, and store presentation.
- Manage employee scheduling and payroll to ensure appropriate coverage and labor cost control.
- Handle ordering and stocking of inventory to maintain product availability and reduce shrink.
- Perform cashier duties as needed and ensure accurate handling of cash and electronic payments.
- Prepare and submit daily, monthly, and yearly sales and financial reports.
- Process bank deposits and lottery deposits, maintaining accurate records and compliance.
- Utilize POS system and lottery system for transactions, reporting, and reconciliations.
- Use Intuit, Excel, and Microsoft Office for payroll, bookkeeping, reporting, and communication.
- Oversee accounts receivable and accounts payable functions.
- Manage sales tax reporting and payment, ensuring compliance with state requirements.
- Lead Human Resource functions, including hiring, training, scheduling, and addressing employee issues.
General Manager (Multi-Store)
Elite Market #6 and Highway 30 Market
Pikeville, TN
03.2014 - 11.2024
- Served as general manager for both locations, coordinating operations, staffing, and inventory across stores.
- Managed scheduling and payroll for multiple teams, ensuring coverage and controlling labor budgets.
- Directed ordering and stocking to keep both stores fully supplied and organized.
- Oversaw cashier operations, cash handling procedures, and adherence to company policies.
- Completed daily, monthly, and yearly operational and financial reports for both locations.
- Managed bank and lottery deposits, reconciled lottery system reports with sales and payouts.
- Handled accounts receivable and accounts payable, working with vendors and maintaining accurate records.
- Used Intuit, Excel, and Microsoft Office for financial tracking, reporting, and documentation.
- Managed Human Resource duties, including hiring, onboarding, performance discussions, and scheduling.
- Assisted with local marketing efforts and promotions to increase customer traffic and sales.
Administrative Secretary
Bledsoe County Highway Department
Pikeville, TN
09.2009 - 01.2014
- Performed general administrative and secretary duties to support department operations.
- Answered phones, greeted visitors, and directed inquiries to appropriate staff.
- Prepared and filed documents, reports, and correspondence.
- Maintained records and organized files for easy retrieval.
- Assisted with basic data entry, scheduling, and office communication.
Education
High School Diploma - undefined
Bledsoe County High School
Skills
- General management
- Multi-store oversight
- Team leadership
- Staff scheduling
- Training
- Human Resources
- Payroll
- Hiring
- Employee relations
- Office administration
- Records management
- Budget planning
- Accounts receivable
- Accounts payable
- Bank deposits
- Lottery deposits
- Sales tax reporting
- Financial reports
- Inventory ordering and stocking
- Cashiering
- POS system operation
- Lottery system operation
- Customer service
- Intuit
- Excel
- Microsoft Office
- POS and lottery software
- Marketing
- Communication
- Problem solving
- Organization
- Attention to detail
- Reliability
Personal Information
Title: General Manager
Timeline
General Manager
Highway 30 Market
08.2025 - Current
General Manager (Multi-Store)
Elite Market #6 and Highway 30 Market
03.2014 - 11.2024
Administrative Secretary
Bledsoe County Highway Department
09.2009 - 01.2014
High School Diploma - undefined
Bledsoe County High School