Tammy Salisbury
Summary
Organized Patient Service Representative with ten years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations.
Overview
27
27
years of professional experience
Work History
Patient Service Representative
Shady Grove Fertility Center
Towson, MD
04.2026 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic workflow.
- Facilitated clear communication between patients and medical staff to enhance service quality.
- Assisted in processing insurance claims, ensuring accuracy and compliance with regulations.
- Educated patients on procedures and treatment options, fostering informed decision-making.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
Appeals Specialist
CareFirst BCBS
Baltimore, MD
03.2020 - 02.2026
- Led appeals process for complex cases, ensuring compliance with regulatory requirements and organizational policies.
- Mentored junior staff on effective dispute resolution strategies and best practices for managing appeal cases.
- Analyzed trends in appeal outcomes to identify opportunities for process improvements and enhanced client satisfaction.
- Collaborated with cross-functional teams to streamline workflows, reducing turnaround times for appeal resolutions.
- Managed high-stress situations with professionalism, ensuring that appeals were handled promptly and accurately even under tight deadlines or heavy caseloads.
- Expedited resolution times for appeals cases by efficiently managing workload and prioritizing urgent matters.
Member Service Representative
University of Maryland, Baltimore
Baltimore
08.2017 - 03.2020
- Facilitated customer inquiries and resolved issues, enhancing member satisfaction.
- Processed account transactions efficiently, ensuring accuracy and compliance with policies.
- Utilized CRM software to manage member interactions and track service requests effectively.
- Developed training materials for new representatives, improving onboarding experience.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Served as a mentor for new hires sharing best practices contributing towards increased productivity among team members.
Legal Assistant
London Disability
Baltimore, MD
08.2012 - 08.2017
- Managed case files and maintained legal documentation to ensure compliance with court requirements.
- Drafted legal correspondence and assisted in preparing briefs for hearings and trials.
- Conducted research on legal precedents and compiled relevant information for attorneys.
- Coordinated schedules, maintained calendars, and organized meetings for legal team members.
- Trained junior staff on office procedures, software tools, and best practices in legal support.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
Night Auditor
Courtyard by Marriott
Baltimore, MD
05.2011 - 06.2014
- Supervised night operations, ensuring accurate financial reporting and guest satisfaction.
- Conducted thorough audits of daily financial transactions to maintain compliance with company policies.
- Implemented process improvements for efficient night audit workflows, enhancing accuracy and efficiency.
- Trained and mentored junior staff on auditing procedures and customer service best practices.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Banquet Bartender
MCCS Oceanside
Oceanside, CA
04.2009 - 02.2011
- Created signature cocktails tailored to event themes, enhancing guest experience.
- Managed bar inventory and supplies, ensuring efficient operations during events.
- Trained new bartenders on service standards and cocktail preparation techniques.
- Collaborated with event coordinators to execute beverage menus aligned with client preferences.
Head Bartender
Renaissance Hotel
Baltimore, MD
08.1999 - 06.2008
- Led bar team in crafting innovative cocktail menus, enhancing customer experience and engagement.
- Trained and mentored junior bartenders, fostering skill development and operational efficiency.
- Managed inventory levels, ensuring timely ordering of supplies and minimizing waste.
- Developed standard operating procedures for cocktail preparation, improving consistency and quality control.
- Implemented training programs on mixology techniques, increasing staff proficiency and service speed.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
Education
Associate of Applied Science - Human Services
CCBC
Baltimore, MD07-2026
Skills
- Organizational growth
- HIPAA compliance
- Appointment scheduling
- Patient confidentiality
- Patient intake
- Payment collection
- Medical terminology
- Office administration
- Reception management
- Directing callers
- Medicaid
- Patient follow-up
- Healthcare industry
- Insurance billing
- Patient check-in
- Fee collection
- Payment processing
Timeline
Patient Service Representative
Shady Grove Fertility Center
04.2026 - Current
Appeals Specialist
CareFirst BCBS
03.2020 - 02.2026
Member Service Representative
University of Maryland, Baltimore
08.2017 - 03.2020
Legal Assistant
London Disability
08.2012 - 08.2017
Night Auditor
Courtyard by Marriott
05.2011 - 06.2014
Banquet Bartender
MCCS Oceanside
04.2009 - 02.2011
Head Bartender
Renaissance Hotel
08.1999 - 06.2008
Associate of Applied Science - Human Services
CCBC