Tammy Scanlon
Pierz,MN
Summary
Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate MMIS and METS systems. Effective at operating within Minnesota Care regulations and the Department of Human Services department guidelines to manage telephone calls, emails, letters and application requests for assistance.
Thoughtful Minnesota Health Insurance Program Representative versatile in handling and advocating for community needs by providing insurance requirements for members of diverse backgrounds. Client-focused adviser with seamless adaptability in awareness of community member financial constraints. Policy expert specializing in Minnesota Care insurance plans and tailoring specifics to individual needs.
Overview
27
27
years of professional experience
Work History
Minnesota Healthcare Insurance Representative
Department Of Human Services
03.2022 - Current
- Display consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Respond to customer calls swiftly to resolve issues and answer questions.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Dental Assistant
Falls Court Dentists
10.1998 - 03.2022
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Scheduled appointments for new and existing customers, factoring in provider availability and scheduling loads.
- Booked patient appointments and managed treatment details using MS Excel and industry-standard registration software.
Receptionist Clerk /Dental Assistant
First Avenue Dental Associates
06.1996 - 10.1998
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Processed payments and documents such as invoices, customer receipts and statements.
- Prepared itemized statements, bills or invoices and recorded amounts due for services rendered.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
Education
Registered And Licensed Dental Assistant -
Central Lakes College
Brainerd, MN07.1996
Associate of Arts - Liberal Arts And General Studies
Brainerd Community College
Brainerd, MN08.1995
Bachelor of Science - Biomedical Sciences
Saint Cloud State University
Saint Cloud, MN07.1995
Skills
- Critical Thinking
- Money Handling Abilities
- Customer Relations
- Data Entry
- Policy Adjustment Knowledge
- Microsoft Excel
- Bookkeeping Principles
- Active Listening
I enjoy spending time with family and friends. Golfing is my favorite hobby.
I was in the dental field for 26 years and truly enjoyed my patients and co-workers. I am a dependable person who enjoys work and leisure time with family and friends. I have worked several part time jobs along with my full time career and truly work well with everyone. On my off time I enjoy spending time on the lake or on a golf course.
Timeline
Minnesota Healthcare Insurance Representative
Department Of Human Services
03.2022 - Current
Dental Assistant
Falls Court Dentists
10.1998 - 03.2022
Receptionist Clerk /Dental Assistant
First Avenue Dental Associates
06.1996 - 10.1998
Registered And Licensed Dental Assistant -
Central Lakes College
Associate of Arts - Liberal Arts And General Studies
Brainerd Community College
Bachelor of Science - Biomedical Sciences
Saint Cloud State University
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