TAMMY SCHERO

• Directed workforce governance strategy for 700+ employees, aligning onboarding and leadership development with regulatory needs.
• Led LMS transformation, centralizing training content to improve compliance and onboarding efficiency.
• Embedded learning and organizational effectiveness programs into 25+ operational rollouts, strengthening workforce readiness and reducing disruption during system and process changes.
• Designed multi-tier team structure with defined performance standards and succession planning, strengthening execution consistency and department capability.
• Managed enterprise CRM and SIS modernization initiatives that automated manual workflows and improved operational efficiency by 30–50%.
• Reduced audit exposure through risk-based redesign, achieving zero federal, state, and institutional audit findings in the most recent review cycle.
• Developed enterprise performance dashboards to monitor readiness and compliance, facilitating data-driven continuous improvement and post-implementation stabilization.
• Coordinated cross-functional program governance across learning operations, compliance, HR, and IT, ensuring change initiatives were supported by structured communication, training, and performance accountability.

• Spearheaded system governance initiatives, enhancing workflow and compliance for 700+ employees.
• Served as Business Owner and cross-functional Program Lead for 14+ major system implementations and regulatory-driven process redesign efforts, managing full lifecycle delivery from requirements gathering through deployment and stabilization
• Designed and implemented structured UAT and release governance frameworks, reducing post-launch defects and improving rollout stability across enterprise platforms
• Operationalized federal regulatory guidance into compliant workflows, updated SOP governance and system configuration controls, contributing to improved audit readiness and sustainable regulatory alignment
• Reduced audit exposure through risk-based process redesign, maintaining compliance integrity while decreasing administrative burden and increasing operational efficiency
• Managed cross-functional change enablement, boosting adoption and execution accountability.

• Conducted enterprise requirements gathering and business process redesign, translating cross-departmental needs into scalable system enhancements that improved workflow efficiency and operational clarity
• Converted complex operational requirements into structured user stories and acceptance criteria aligned to governance standards, reducing development rework and improving delivery accuracy
• Facilitated SME validation, IT architecture review, QA governance, and formal change approval processes, improving cross-functional transparency and accelerating decision-making timelines
• Designed and executed UAT and regression testing frameworks to ensure system integrity and deployment stability
• Oversaw post-implementation stabilization and governance controls, minimizing operational disruption during system rollouts and strengthening long-term platform reliability
• Modernized CRM and student portal systems by leading full SDLC delivery using Agile methodology, impacting 900+ staff and 10K+ students across core operational functions
• Enhanced student and staff self-service capabilities through portal modernization, increasing system utilization and reducing frontline support dependency
• Liaised between business units and IT to ensure compliance and alignment.

• Designed and implemented role-based operational training aligned to regulatory standards and evolving system workflows
• Conducted business needs assessments and translated operational requirements into structured process documentation and enablement materials
• Partnered with operations and compliance leaders to ensure frontline execution aligned with institutional governance standards
• Supported system rollouts through documentation governance, training delivery, and structured change enablement
• Monitored feedback and performance trends to identify process breakdowns and inform procedural updates

Graduated with Honors