Tammy Shirey
Gate City,VIRGINIA
Summary
Driven professional with a proven track record at South Carolina Medicaid, adept at handling high-volume patient inquiries with exceptional communication and problem-solving skills. Excelled in patient registration and insurance verification. Skilled in administrative support, and compassionate support, demonstrating attention to detail and a genuine care for patient and their needs.
Addendum:
I have not worked since 2010 due to my diagnosis of Multiple Sclerosis. I do walk with a rollator or use two canes, depending on the distance. I have worked in Doctor/Dental offices since 1992- 2010. I love the patients and the work. My computer skills will come right back to me. I learn quickly and will do the best job for you. Please don’t let my need of assistance walking be a deterrent to you. I do need to be mostly stationary and seated, but that will not reflect on my ability to do the best job and care for my patients.
Thank you,
Tammy Shirey
Overview
10
10
years of professional experience
Work History
Patient Services Representative
South Carolina Medicaid
11.2008 - 09.2010
- High volume call center for the SC Medicaid Department.
- Answering questions and providing information for patients or potential patients about the Medicaid program.
- Great knowledge of the (ever changing) Medicaid program.
- Kindly resolving the patient’s concerns and issues regarding their Medicaid eligibility, status and benefits.
Office Worker
Land Rover Columbia
03.2005 - 01.2008
- Kindly greet each customer and direct them to their desired department.
- Answering a multiple line phone system and forwarding calls to the proper person or department.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Making sure that each sales associate had all paperwork completed on each vehicle sold and have it ready for the DMV.
- Collected and submitted all payroll information.
- Completed all usual office duties using all office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
Surgical Coordinator
Columbia Surgery Center
03.2001 - 01.2005
- As the surgical coordinator my duties were about 60% patient care and 40% paperwork.
- This was a small private hospital. I kindly greeted each patient and assisted them with the preparations for their surgery. They showered and dressed for their procedure, then I meticulously went over their surgery policies and procedures.
- After surgery I was responsible for the post-op letter for their chart.
- I maintained each patient’s chart with updated visits, instructions.
- Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
- Served as a trusted resource for patients and families during emotionally challenging times, providing compassionate support and guidance throughout the surgical journey.
- Collaborated with insurance providers to verify coverage and obtain necessary authorizations for surgical procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
Psychology
Liberty University
Lynchburg, VACertified Phlebotomist -
Midlands Middle College
Columbia, SCEau Claire High School
Columbia, SC06.1977
Skills
- Excellent communication skills
- Warm, kind, and genuinely caring about the patients, their family: and my job performance
- Insurance Verification and patient registration
- Appointment Scheduling
- Patient confidentiality
- Problem-Solving
- Patient check-in
- Registration and Admissions
- Relationship Building
- Patient documentation
- Communicating to Patients and Families
- Caring and Empathetic
- Schedule Coordination
- Punctual and Hardworking
- Insurance verifying
- Multi-Line Telephone Systems
- Registration and Scheduling
- Attention to Detail
- Administrative and Office Support
- Gathering Information from Patients
- Resolving Problems
- Patient Needs Assessment and Referral
- Document filing
- Outbound Calling
Timeline
Patient Services Representative
South Carolina Medicaid
11.2008 - 09.2010
Office Worker
Land Rover Columbia
03.2005 - 01.2008
Surgical Coordinator
Columbia Surgery Center
03.2001 - 01.2005
Psychology
Liberty University
Certified Phlebotomist -
Midlands Middle College
Eau Claire High School
Similar Profiles
Kimlie MitchellKimlie Mitchell
Administrative Assistant at North Carolina Medicaid Division Of Health BenefitAdministrative Assistant at North Carolina Medicaid Division Of Health Benefit
Soumyadeep NagSoumyadeep Nag
Intern at AI Institute of South Carolina (AI @ USC)Intern at AI Institute of South Carolina (AI @ USC)
Gary HannaGary Hanna
Education Coordinator at South Carolina Department Of EducationEducation Coordinator at South Carolina Department Of Education
RICK ODLERICK ODLE
Managed a U.S. Government-owned campground at NAManaged a U.S. Government-owned campground at NA
Tarah Tipton-BlackTarah Tipton-Black
Personal Care Assistant at Ombi CarePersonal Care Assistant at Ombi Care