Tammy Shoaf
CAP Choice
Salisbury,NC
1
Certification
2027
years of professional experience
Experienced healthcare professional with a background in direct patient care and office administration. Skilled in electronic health records, patient admissions, medical billing, and Medicare compliance. Brings strong attention to detail, clear communication, and dependable support for clinical and administrative teams.
Work History
Certified Nursing Assistant
14 Years 4 Months- Delivered hands-on patient care for patient with severe TBI, including bathing, dressing, grooming, oral hygiene, and output recording to ensure comfort and hygiene. Measured and recorded blood pressure, heart rate, respirations, and oxygen saturations. Transferred patient using a hoyer lift from bed to wheelchair and other equipment. Administered tube feedings and fluids, and crushed and delivered medications through a G-tube. Conducted condom catheter care. Delivered various therapies including respiratory therapy, ROM exercises, and red-light therapy. Coordinated patient transport for medical appointments, facilitating timely access to necessary care. Processed paperwork for patient to meet monthly deductible through CAP program, ensuring compliance and continuity of care.
- Assisted CAP Choice patient with bathing, grooming, dressing, and toileting.
- Recorded and tracked vital signs to ensure patient health, promptly reporting any changes to the nursing staff.
- Transferred patient using hoyer life and safe lifting methods.
Office Manager - Records Coordinator
- Balanced administrative oversight, regulatory compliance, and patient data management. Oversaw daily office functions, managed office staff, enforced company policies, and coordinated communication between administration and clinical team. Coordinated scheduling and staff assignments, managed client intakes, and resolved inquiries from patients and families. Ensured agency operations adhered to state and federal healthcare regulations, medicare/medicaid guidelines, and HIPAA standards. Handled billing, insurance claims, accounts payable and receivable, and employee payroll to ensure timely processing. Assisted with employee recruitment, background screening, orientation, and maintaining personal files. Updated and organized patient and employee files within electronic health records system for compliance and accessibility. Logged and entered new patient admissions, discharges, status updates, including insurance and authorization data. Prepared and tracked letters for outside medical records, physician orders, and client authorizations. Complied weekly lists of missing progress notes, verified signatures and ensured charts were compliant for audits.
- Oversaw daily operations of home health office, focusing on patient intake and scheduling.
- Managed daily branch workflow by coordinating clinician visits and staff schedules.
- Managed processing of referrals and authorizations to facilitate patient admissions for Gentiva home health services.
Head Teller
- Managed daily branch cash flow, overseeing staff, and ensuring compliance with financial regulations. Directed teller team activities, assigned schedules, and provided coaching and performance feedback in collaboration with branch manager to enhance team effectiveness. Oversaw vault and cash balancing, managed currency orders and shipments, maintained dual controls, and approved high dollar checks or transaction overrides to ensure operational integrity. Reconciled daily branch transactions, balances, ATM, and resolved drawer discrepancies. Identified red flags and completed currency transaction reports as first line of defense against financial crime; verifying adherence to Bank Secrecy Act and Anti-Money Laundering Guidelines to protect branch assets. Assisted with opening and closing the branch operations. Served as a backup CSR/general teller, processed standard deposits, withdrawals, and loan payments.
- Oversaw daily teller operations at F&M Bank branch
- Handled cash deposits, withdrawals, and check payments accurately
- Verified and balanced teller drawers, addressing any cash discrepancies
Skills
Vital signs monitoring
G tube care
Hoyer lift transfers
Medication administration
Patient care coordination
Patient admissions
Patient documentation management
Electronic health records
Medicare compliance
Health insurance processing
Records management
Office administration
Staff scheduling
Patient financial counseling
Team management experience
Training and mentoring
Medical billing
Insurance authorizations
Record organization
Attention to detail
Team leadership
Certification
- Certified Nursing Assistant
Timeline
Certified Nursing Assistant
CAP Choice
05.2012 - 09.2026Read More
Office Manager - Records Coordinator
Gentiva Home Health Services
2007 - 12.2016Read More
Head Teller
F&M Bank
2004 - 2007Read More