Tamara Sivigliano
Receptionist
Fairbanks,AK
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Front Desk
Frontline Automotive
Fairbanks, AK
07.2019 - 07.2024
- Greeted customers warmly and made them feel welcome, answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for customers, maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information, provided administrative support such as filing documents, photocopying and scanning materials.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Handled cash transactions accurately, balancing the register at the end of each shift. Generated monthly reports summarizing sales activities, customer feedback surveys and other relevant data.
- Resolved any customer complaints or issues in a timely fashion following established protocols. Explained policies and procedures to visitors.
- Completed basic bookkeeping and document filing. Drafted professional business documents, spreadsheets and correspondence. Sorted invoices for accounting department by date stamping and filing by vendor code.
Delicatessen Owner
Sivigs' Deli and Good Morning Americano
Fairbanks, Alaska
09.2007 - 01.2024
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Improved safety procedures to create safe working conditions for workers.
- Controlled costs to keep business operating within budget and increase profits.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Medical Biller and Coder
Mc Kinley Orthopedics and Sports Medicine
Fairbanks, AK
08.2018 - 02.2019
- Reviewed medical records and identified diagnosis codes, procedures, services and supplies for coding.
- Verified accuracy of patient information and insurance data in billing system.
- Submitted claims to insurance companies electronically or by mail.
- Resolved denied claims by researching payer requirements and preparing appeals.
- Reconciled accounts receivable to ensure accuracy of payments received.
- Maintained up-to-date knowledge of coding regulations and changes in reimbursement policies.
- Performed daily audits on all bills submitted for accuracy and completeness.
- Analyzed patient accounts for errors, inaccuracies or discrepancies in billing documentation.
- Assisted with the development of departmental policies related to charge capture processes and coding practices.
- Provided customer service support to patients regarding billing inquiries.
- Interpreted physician orders, notes, lab results, radiology reports. for appropriate code assignment.
- Maintained current CPT, HCPCS codes library as well as ICD-9, 10 CM diagnostic codes.
- Prepared financial statements that summarize account activity over a period of time.
- Ensured timely filing of all claims within established guidelines. Monitored aging accounts receivable report weekly to identify unpaid balances due.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules. Added modifiers as appropriate, coded narrative diagnoses and verified diagnoses.
Education
High School Diploma -
Cantwell High School
Cantwell, AK05-1984
Skills
- Front Office Support
- Office Organization
- Front Office Management
- Spreadsheet Tracking
- Office Administration
- Performance Improvement
- Administrative Skills
- Email and Telephone Decorum
- Task Delegation
- Proficient in Word, Excel
- Expense Reporting
- Marketing Support
- Document Preparation
- Policy Enforcement
- CRM Software
- File Management
- Workplace Safety
- Appointment Scheduling
- Information Protection
- Report Generation
- Work Prioritization
- Business Administration
- Problem-Solving Skills
- Conflict Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk
Frontline Automotive
07.2019 - 07.2024
Medical Biller and Coder
Mc Kinley Orthopedics and Sports Medicine
08.2018 - 02.2019
Delicatessen Owner
Sivigs' Deli and Good Morning Americano
09.2007 - 01.2024
High School Diploma -
Cantwell High School
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