Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic
Tammy Soukkala

Tammy Soukkala

Superior,WI

Summary

Experienced professional with a successful background at United Healthcare and Catholic Charities. Skilled in navigating complex situations and collaborating effectively with teams. Demonstrated leadership abilities in driving continuous improvements in diversity and inclusion initiatives. Known for strong decision-making skills and effective interpersonal communication, consistently contributing to success in fast-paced and ever-changing environments.

Overview

18
18
years of professional experience

Work History

M&R Cardiac and DSNP Navigator

United Healthcare
03.2021 - Current
  • Completed People Leader program September 2024
  • Complex problem-solving skills
  • Prepare and deliver Power Point presentations to team & leadership meetings
  • Multi-task, set priorities, and manage time effectively to assist members and complete follow-ups
  • Exceptional phone and verbal communication skills along with active listening to assist members
  • Customer focus and adaptability to different customer situations.

Group Home Team Lead

Catholic Charities
10.2020 - 03.2021
  • Support all team functions
  • Lead special projects and functions
  • Conflict resolution between consumers
  • Setting up consumers appointments
  • Provided transportation to and from work and appointments
  • Financial balances for house and consumers
  • Partner with leadership in different business segments to develop unique solutions
  • Set up and run team meetings and consumer meetings.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Managed schedules, accepted time off requests and found coverage for short shifts.

Senior Youth Advocate

Lutheran Social Services
04.2019 - 12.2019
  • Served as a mentor for teens by providing guidance, support and engagement
  • Supervised ages birth to seventeen
  • Supervised visitations and phone calls with parents and families
  • Prepared and served meals to the children.
  • Enhanced youth engagement by implementing innovative programs and activities tailored to their interests.
  • Maintained accurate case records and documentation in compliance with organizational standards and confidentiality guidelines.
  • Provided key emotional support to special needs youth.

Claims Associate

United Healthcare
10.2006 - 06.2012
  • Consistently deliver value to customers by processing claims in a timely manner
  • Focus energy and resources on serving customers
  • Meet commitments to customers in timely fashion
  • Identify and exceed customer expectations
  • Adapt to change easily, stretch beyond comfort zone, demonstrate ability to learn, develop, and update skills.
  • Managed high-volume claim caseloads, ensuring accurate documentation and adherence to company policies.
  • Provided exceptional customer service by addressing inquiries promptly and resolving issues professionally.

Education

AA Human Services -

Fond du Lac Tribal & Community College
Cloquet, MN
12.2019

Skills

  • Excellent written and verbal communication skills
  • Completed multiple learning courses
  • Managing Team Conflict
  • Change Management Tips for Leaders
  • Coaching Yourself and Your Team from Uncertainty to Action
  • Coach Your Team to Learn, Stretch, and Grow
  • People Leadership program
  • Pilot Team
  • Refresh Academy
  • Food for Thought
  • Culture Cornerstone
  • Culture Ambassador
  • Decision-making capabilities
  • Team Coordination Experience

Accomplishments

  • Supervised team of 8-10 staff members.
  • Resolved product issue through consumer testing.
  • Collaborated with the Pilot team to develop and implement multiple products.

References

Upon Request

Timeline

M&R Cardiac and DSNP Navigator

United Healthcare
03.2021 - Current

Group Home Team Lead

Catholic Charities
10.2020 - 03.2021

Senior Youth Advocate

Lutheran Social Services
04.2019 - 12.2019

Claims Associate

United Healthcare
10.2006 - 06.2012

AA Human Services -

Fond du Lac Tribal & Community College

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Tammy Soukkala