Tammy Sullivan
Springfield,MA
Summary
Dynamic professional with a proven track record at MGM Springfield, adept at processing customer requests efficiently and mastering technical systems. Excelled in multitasking and maintaining a team player attitude, significantly enhancing customer satisfaction. Skilled in troubleshooting and reliable performance, consistently delivering results beyond expectations.
Overview
25
25
years of professional experience
Work History
Slot Attendant
MGM Springfield
09.2018 - Current
Process customer jackpots in a timely fashion help guest navigate with their MGM rewards card
Answer all guests questions, to ensure they are helped in a professional way.
Customer Service Representative
Integration Inc
03.2000 - Current
Uploaded ASN documents via UNIX system and processed UCC 128 labels.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
High School Diploma - Nursing
Roger Putnam Vocational High School
Springfield, MA06.1984
Skills
- Efficient multitasking
- Team player attitude
- Reliability and punctuality
- Troubleshooting systems
Timeline
Slot Attendant
MGM Springfield
09.2018 - Current
Customer Service Representative
Integration Inc
03.2000 - Current
High School Diploma - Nursing
Roger Putnam Vocational High School
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