Tammy Swain
Oklahoma City,OK
Summary
Seasoned Director of Nursing Administration known for productivity and efficiency in task completion. Possess specialized skills in strategic planning, healthcare compliance, and staff development. Excel at communication, leadership, and problem-solving to navigate complex healthcare environments effectively. Committed to improving patient care outcomes and nursing staff satisfaction through innovative management techniques.
Overview
21
21
years of professional experience
Work History
Director of Nursing Administration
Human Touch Home Health Care
Pueblo , CO
07.2021 - 05.2024
- Provided leadership and direction to nursing staff in the delivery of patient care.
- Facilitated interdisciplinary communication among various departments within the facility.
- Participated in hiring decisions for new nursing personnel.
- Analyzed data relating to quality indicators such as infection rates and patient satisfaction surveys in order to identify areas of improvement within the organization.
- Assisted in developing strategies for improving customer service throughout the organization.
- Provided guidance to nurses regarding best practices when providing patient care.
- Monitored performance of nursing staff through observation, review of documentation and feedback from other team members.
- Reviewed medical records for accuracy and completeness.
- Developed, implemented, monitored and evaluated policies and procedures related to patient care.
- Managed employee relations issues including disciplinary actions when necessary.
- Attended conferences and seminars related to healthcare management topics.
- Evaluated current trends in healthcare technology and recommended changes where appropriate.
- Ensured compliance with all applicable laws, regulations and accreditation standards related to healthcare services.
- Coordinated medical and health services in compliance with government regulations and policies set by board of trustees.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
Director of Nursing Administration
Colorado C.N.A Academy
Colorado Springs , Colorado
07.2019 - 04.2021
- Started the Colorado C.N.A Academy.
- Developed, implemented, monitored and evaluated policies and procedures related to patient care.
- Attended conferences and seminars related to healthcare management topics.
- Ensured compliance with all applicable laws, regulations and accreditation standards related to healthcare services.
- Created an orientation program for new C.N.As that included both classroom instruction and clinical experience.
- Monitored and supervised all clinical rotations of C.N.As.
Quality Assurance Manager
MGA Home Healthcare
Denver, CO
04.2016 - 07.2019
- Conducted internal audits of processes, and systems to ensure compliance with quality standards. Audited all Nurse's notes for accuracy, compliance with all State and Federal guidelines and company policies and procedures.
- Monitored all reports infection, complaints, incidents and any issues that needed to be presented to the Governing Board and Professional Advisory Committee.
- Responsible for training new Nurses to our system and documentation.
Director Of Nursing Administrator
Maxim Healthcare Services, Inc
Denver, Colorado
01.2003 - 02.2016
- Evaluated the overall efficiency of the nursing department by conducting regular audits.
- Conducted regular training sessions for nurses on new technologies, medical treatments, and other related topics.
- Provided clinical guidance and support to nursing staff in delivering quality patient care services.
- Collaborated with physicians and other healthcare providers to develop individualized treatment plans for patients based on their needs.
- Implemented evidence-based best practices across the organization's clinical settings and monitored compliance with national standards and accreditation requirements.
- Established a system to track patient outcomes and evaluate effectiveness of nursing interventions.
- Monitored the performance of all nursing staff to ensure compliance with established protocols and regulations.
- Developed and implemented nursing policies, procedures, and standards of care to ensure patient safety and quality of care.
- Promoted a positive work environment by encouraging collaboration among staff members.
- Responded promptly to inquiries from regulatory agencies regarding complaints filed against the organization's practices or policies.
- Assessed competency of clinical staff to promote quality, continuity, and safety.
- Conducted recruitment and retention activities to develop highly skilled nursing team.
- Implemented and directed clinical services and operations to deliver competent, quality care.
- Traveled to other area offices to monitor for compliance with State and Federal Regulations, company policies and procedures.
Education
Associate of Applied Science - Nursing Administration
Pueblo Community College
Pueblo, CO06-2003
Skills
- Clinical Leadership
- Patient Safety
- Staff Development
- Interdisciplinary Collaboration
- Budget Oversight
- Quality Improvement
- Process Improvements
- Policy Development
- Documentation And Reporting
- Direct Patient Care
- Clinical Operations Management
- Process Improvement
- Programs Development
- Public Speaking
Accomplishments
- Clinician of the year 13 times for Maxim Healthcare
- Director of the year out of 200 offices for Maxim Healthcare
- Deficiency free audits for Maxim Healthcare
- Who's Who of Professional Woman
- Graduated 4th out of 2 colleges
- Active in Project Cure
- Raised money and medical supplies that were sent to Haiti for their Nursing School
Timeline
Director of Nursing Administration
Human Touch Home Health Care
07.2021 - 05.2024
Director of Nursing Administration
Colorado C.N.A Academy
07.2019 - 04.2021
Quality Assurance Manager
MGA Home Healthcare
04.2016 - 07.2019
Director Of Nursing Administrator
Maxim Healthcare Services, Inc
01.2003 - 02.2016
Associate of Applied Science - Nursing Administration
Pueblo Community College