Open To Work
Tammy Taylor
Insurance Verification Manager
Temple,Texas
Summary
Accomplished healthcare professional specializing in insurance verification and patient care coordination. Expert in conducting compliance audits and developing training programs that enhance staff productivity and retention. Proven ability to communicate complex insurance details, fostering financial transparency and elevating patient satisfaction survey scores.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Insurance Verification Specialist Manager
ACE Dental of Texas
Temple
04.2023 - Current
- Lead insurance verification operations, ensuring 98%+ accuracy in patient eligibility and benefits confirmations prior to treatment. Streamlined verification workflows, reducing processing time by 20%.
- Communicated complex insurance coverage details to patients, enhancing financial transparency and contributing to increased patient satisfaction survey scores.
- Conduct daily and monthly compliance audits, ensuring 100% adherence to HIPAA and internal revenue cycle procedures; identified and resolved process gaps to maintain audit readiness.
- Train and onboard new staff in insurance verification, documentation standards, and system workflows; developed training materials that reduced onboarding time by 30%.
- Addressed employee performance issues with targeted coaching and corrective feedback, improving team productivity and retention.
- Exceeded productivity targets while maintaining high documentation accuracy, supporting department revenue goals.
Front Office Assistant
Anthony Medical and Chiropractic Center
Killeen
01.2022 - 04.2023
- Coordinated front office operations, streamlining appointment scheduling, patient communications, and medical documentation to enhance patient satisfaction.
- Maintained patient records and ensured 100% accuracy in charge entry, payment posting, and adjustment processing, supporting revenue integrity.
- Conducted nightly financial audits, identifying and correcting discrepancies to ensure daily revenue cycle accuracy.
- Trained new administrative staff, accelerating onboarding and ensuring adherence to office procedures and patient management systems.
- Managed office supply inventory and vendor relationships to maintain clinic operations without interruption.
Receptionist / Optometric Assistant
Cove Vision Source
Copperas Cove
05.2021 - 12.2021
- Delivered front desk and clinical support for optometric services in a high-volume practice, ensuring smooth patient flow and efficient service delivery.
- Collected detailed patient medical and ocular histories, enhancing accuracy of provider examinations and diagnoses.
- Verified patient insurance coverage and scheduled appointments, streamlining patient access to care and ensuring compliance with coverage.
- Performed diagnostic testing (visual field, auto-refraction, retinal imaging), contributing to timely and accurate patient assessments.
- Processed patient payments and managed contact lens orders, ensuring accurate billing and efficient inventory management.
Medical Call Center Representative / Certified Medical Assistant
Integrated Pain Associates
Killeen
09.2020 - 05.2021
- Managed high volume of inbound patient calls, accurately documenting interactions in electronic medical record system to enhance communication efficiency.
- Evaluated patient concerns and triaged messages to clinical staff and providers, reducing response times and enhancing patient support.
- Reviewed patient histories, prescriptions, and prior visits to support timely and informed provider decision-making.
- Coordinated patient messaging and medical records requests with cross-department communication to ensure prompt, accurate information flow.
Certified Medical Assistant
Baylor Scott & White Health
Temple
06.2009 - 08.2016
- Supported physicians and nursing staff by efficiently performing patient intake, vital signs collection, and clinical documentation, expediting patient flow.
- Facilitated disease management outreach, boosting patient compliance with preventive services.
- Conducted chart reviews and coordinated follow-up care after hospital discharge, reducing readmission rates and improving care continuity.
- Oversaw laboratory supplies and streamlined sterile processing workflows, minimizing supply shortages and improving lab operations.
- Trained new clinical staff and achieved 100% compliance with CLIA certification standards, ensuring safe clinical operations.
Donor Processor / Phlebotomist
Grifols (formerly Talecris Plasma Resources)
Killeen
12.2006 - 06.2009
- Performed venipuncture and plasma collection procedures in accordance with FDA regulatory standards, maintaining a high donor safety record and minimizing procedural errors.
- Maintained donor medical records with 100% accuracy in electronic documentation, ensuring reliable donor tracking and compliance with regulations.
- Assisted in quality control processes and facilitated staff training, aiding successful certification audits and ensuring regulatory compliance.
Education
Bachelor of Science - Health Care Administration
Purdue University
West Lafayette, IN03-2026
Skills
- Insurance verification
- Claims management
- Medical billing and coding
- Electronic health records management
- HIPAA compliance
- Patient account management
- Medical scheduling software expertise
- Microsoft Office Suite proficiency
- Staff training
- Team leadership
- Communication skills
- Healthcare administration
Certification
• Certified Clinical Medical Assistant (CCMA), National Healthcareer Association
• CPR/First Aid Certification
• CPR/First Aid Certification
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$45000/yr - $200000/yrTimeline
Insurance Verification Specialist Manager
ACE Dental of Texas
04.2023 - Current
Front Office Assistant
Anthony Medical and Chiropractic Center
01.2022 - 04.2023
Receptionist / Optometric Assistant
Cove Vision Source
05.2021 - 12.2021
Medical Call Center Representative / Certified Medical Assistant
Integrated Pain Associates
09.2020 - 05.2021
Certified Medical Assistant
Baylor Scott & White Health
06.2009 - 08.2016
Donor Processor / Phlebotomist
Grifols (formerly Talecris Plasma Resources)
12.2006 - 06.2009
Bachelor of Science - Health Care Administration
Purdue University