Tammy Tolman
San Antonio
Summary
Personal and dedicated customer service professional with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
28
28
years of professional experience
Work History
Assistant Manager
Patterson Oil
Torrinington
01.2012 - 02.2026
- Executed daily inventory reconciliation and entered store invoices promptly.
Managed daily cash deposits to ensure accurate financial reporting.
Trained new employees on operational procedures and customer service standards.
Greeted customers to create a welcoming environment and enhance their experience.
Resolved customer complaints and concerns efficiently to maintain satisfaction.
Maintained organization of stations to support smooth operations and workflow.
Freelance Writer
Onboard Media
10.2013 - 07.2014
- Reviewed and verified onboard.com website content within two weeks to meet launch deadline
Freelance Writer
Starwood Hotels
10.2013 - 07.2014
- Investigated, authored, and published 15 unique articles for Starwood Hotels to promote travel and active family vacations in Caribbean, Mexico, and South America
Administrative Assistant
ebm/Papst
01.2001 - 08.2004
- Managed all administrative tasks for director of manufacturing, including monthly reports and travel arrangements.
- Organized schedules and meetings for executive team members.
- Managed office communications and correspondence for efficient workflow.
- Maintained office supplies and equipment, ensuring availability and functionality.
- Assisted in preparing reports and presentations for internal meetings.
- Coordinated travel arrangements for staff attending conferences and events.
- Supported onboarding processes for new employees, facilitating smooth integration.
- Collaborated with cross-functional teams to streamline administrative procedures.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Coordinated scheduling of appointments and filing of documents to enhance efficiency.
- Executed document control processes throughout Farmington facility to maintain organization.
- Greeted customers and answered multiple phone lines to ensure excellent service delivery.
- Oversaw mailroom operations, managing distribution and communication effectively.
- Adapted to dynamic administrative duties for department managers, meeting daily requirements.
- Composed letters to contractors to facilitate clear communication.
- Supported various departments with administrative tasks as needed.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Administrative Services
Sara Glove Co., Inc
02.1998 - 12.2000
- Managed mail order catalog by overseeing incoming orders and customer service.
Coordinated shipping and receiving processes to ensure timely deliveries.
Directed drivers' daily routes for efficient logistics operations.
Handled various human resources responsibilities to support workforce management.
Collaborated with sales personnel to enhance advertising efforts in newspapers.
Education
A wide variety of college classes
Tunxis Community College, Northwestern Community College
Skills
- Analytical skills
- Organizational skills
- Interpersonal skills
- Professional phone etiquette
- Office etiquette
- Adaptability
- Dependability
- Multitasking
- Timeliness
- Microsoft Office Suite
- Excel and Word proficiency
- PowerPoint and Visio expertise
- Outlook management
- Peachtree accounting software
- PowerStore application
- AS400 system knowledge
Timeline
Freelance Writer
Onboard Media
10.2013 - 07.2014
Freelance Writer
Starwood Hotels
10.2013 - 07.2014
Assistant Manager
Patterson Oil
01.2012 - 02.2026
Administrative Assistant
ebm/Papst
01.2001 - 08.2004
Administrative Services
Sara Glove Co., Inc
02.1998 - 12.2000
A wide variety of college classes
Tunxis Community College, Northwestern Community College