Open To Work
Tammy Turner
Spring Hill,TN
Summary
Dynamic Customer Service Representative with a proven ability to deliver accurate, efficient, and customer-centric support in fast-paced environments. Expertise in managing high-volume inquiries and resolving issues with professionalism while maintaining clear and empathetic communication. Proficient in navigating complex company systems, meticulously documenting interactions, and ensuring adherence to service standards. Recognized for composure under pressure, adeptly managing competing priorities, and consistently exceeding performance expectations, all while fostering positive customer experiences and supporting team objectives with unwavering reliability and integrity.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
BDSC COMPANY
Brentwood, TN
02.2025 - 04.2026
- Process incoming customer orders for medical testing devices in ABLE CRM, ensuring accuracy and timely fulfillment. 35-45 per day
- Manage all customer service communications with clients, sales teams, and support staff to address inquiries and resolve issues.
- Coordinate with major carriers such as FedEx and UPS to track shipments and resolve delivery concerns.
- Maintain detailed client records, updating order statuses and communications via email and phone.
- Collaborate with the warehouse team to manage order modifications, confirmations, and fulfillment.
- Generate and submit invoices to the accounting department for prompt billing.
- Assist accounting with past-due accounts, working toward timely resolutions.
- Track and update order shipment statuses in Microsoft Excel, providing an estimated time of arrival.
- Input new customer details, pricing, and contact information into ABLE CRM for accurate record-keeping.
- Prepare, review and organize the daily 3-week stock call client lists by segmenting accounts, and prioritizing current high value clients to streamline outbound efforts using Microsoft Excel.
Home Staging Design Coordinator
CANDICE KEMP DESIGNS
SALT LAKE CITY, UTAH
06.2020 - 06.2025
- Assisted realtor with selecting color palettes, furniture, and accessories to optimize home presentation before listing.
- Curated furniture and décor selections to highlight key features of properties, maximizing appeal to potential buyers. Strategically arranged furniture and decorative elements to enhance the visual flow and marketability of homes.
- Part-time Hobby
Benefits Clerk
AMERICAN HEALTH PARTNERS (CONTRACT POSITION)
Franklin, TN
10.2023 - 02.2024
- Assisted in the disbursement and administration of the Employee Stock Option Plan (ESOP).
- Provide employees with up-to-date information regarding their individual stock options.
- Maintain and updated Excel spreadsheets with employee contact details, ensuring data accuracy.
- Managed and organized returned mail records for both current and former employees, tracking unaccounted contacts.
- Processed and updated employee mail daily to ensure an accurate count of unverified employee communications.
- Prepared training welcome packets for new employees to facilitate a smooth onboarding process.
- Generated and distributed separation notices daily to ensure timely communication with departing employees.
- Assisted employees in understanding benefit options, enhancing overall satisfaction and engagement.
- Responded to inquiries regarding benefits policies, providing timely support to enhance employee experience.
- Maintained accurate employee records through diligent attention to detail and consistent data entry practices.
Finance Accounting Recruiter
KELLY SERVICES INC
NASHVILLE, TN
09.2015 - 11.2019
- Proactively identified and recruited top accounting professionals across three Southeast territories: Nashville, Atlanta, and Birmingham.
- Managed full-cycle recruiting for contract, contract-to-hire, and direct hire placements, ensuring alignment with client needs and hiring goals.
- Screened resumes and conducted in-depth interviews to assess candidate qualifications and suitability for various roles.
- Coordinated and facilitated candidate interviews with hiring managers, ensuring a smooth recruitment process.
- Extended offers, negotiated salaries, and oversaw the hiring process from start to finish to secure top talent.
- Ensured a positive onboarding experience for both clients and candidates, enhancing retention and engagement.
- Created and maintained requisitions in the Bullhorn Talent Management System (ATS) ensuring accurate documentation and tracking.
- Managed candidate communication, including interview preparation, debriefs, and follow-ups.
- Utilized multiple sourcing techniques, including networking, employee referrals, recruiting platforms, and community outreach, to build a strong candidate pipeline.
- Market top talent to both existing and prospective clients, driving new business and increasing placement success rates.
- Collaborated with the internal sales team to develop branding strategies and drive new retail business through attending and contributing to monthly meetings to discuss market trends and hiring needs.
- Generated new sales leads through various resources to expand staffing opportunities across all three territories.
- Consistently met and exceeded weekly productivity/metrics to meet performance goals.
- Developed targeted sourcing strategies using advanced recruitment tools and platforms.
- Conducted thorough candidate assessments, ensuring alignment with organizational culture and values.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Provided exceptional customer service to both candidates and clients, fostering long-term partnerships.
- Increased candidate placements by developing and maintaining relationships with clients and candidates.
Commercial Recruiter | High Volume
KELLY SERVICES INC
NASHVILLE, TN
09.2012 - 05.2015
- Promoted to Finance and Accounting Recruiter in recognition of performance and expertise.
- Top Performer in 2013 and 2014, earning recognition as a Top Commercial Recruiter
- Oversaw weekly payroll for 36 employees and established a strategic staffing/on-site partnership with a secondary contract provider for Nissan Corporation of America.
- 3rd in the Nation for direct hire fees and showcasing exceptional recruiting and sales success.
- Implemented diverse sourcing strategies, including cold calling, college recruitment, job fairs, database outreach, social networking, and employee referrals, to attract top talent.
- Collaborated with internal and external hiring managers to ensure job order fulfillment and meet workforce planning needs.
- Generated and filled client orders for contract and direct placement roles, contributing to company growth and revenue.
- Consistently met and exceeded weekly and annual performance metrics, including placements and gross profit margins.
- Attended client meetings alongside Business Development Managers to align recruitment strategies with client needs.
- Key Accomplishments:
Education
High School Diploma -
COLUMBIA STATE COMMUNITY COLLEGE
Nashville, TNSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Computer proficiency
- Client relations
- Microsoft Excel
- Appointment scheduling
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
HybridRemoteSalary Range
$50000/yr - $200000/yrTimeline
Customer Service Representative
BDSC COMPANY
02.2025 - 04.2026
Benefits Clerk
AMERICAN HEALTH PARTNERS (CONTRACT POSITION)
10.2023 - 02.2024
Home Staging Design Coordinator
CANDICE KEMP DESIGNS
06.2020 - 06.2025
Finance Accounting Recruiter
KELLY SERVICES INC
09.2015 - 11.2019
Commercial Recruiter | High Volume
KELLY SERVICES INC
09.2012 - 05.2015
High School Diploma -
COLUMBIA STATE COMMUNITY COLLEGE