Tammy Vance

• Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
• Originated, reviewed, processed, closed, and administered customer loan proposals.

• Originated, reviewed, processed, closed, and administered customer loan proposals.
• Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.

• Originate, package and oversee the mortgage process to closing
• Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
• Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
• Examined customer loan applications for loan approvals and denials.

Originate, package, oversee the mortgage process to closing

• Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
• Maintained friendly and professional customer interactions.

• Originate, package and oversee mortgage process to closing

• Originate, package and oversee mortgage process to closing

• Office Management
• Trained & Supervised Loan Officers
• Supervise Branch Compliance

• Office Management
• Trained & Supervised Loan Officers
• Supervised Branch Compliance

• Office Management
• Trained & Supervised Loan Officers
• Supervised Branch Compliance

• Originated Mortgage Loans Specializing In Creative Financing
• Mortgage Consulting/ Credit Counseling
• Headed Product Solicitation Projects
• Maximized Customer Service
• Overseen Entire Loan Process And All Parties Involved

• Motivate And Trained Commissioned Loan Officers
• Office Management
• Supervised And Maintained Employee Relationships
• Coordinated And Spoke At Home Buyers Work Shops

• Sales And Originate Of Mortgage Loans

• Marketing, Payroll, Employees Supervision

• Originated Mortgage Loans And Foreclosure Consulting

• Provided Pre-Sentenced Investigation Reports For Determination Of Probation
• Monitored Up To 1,000+ Probationers Per Month Over The Duration Of Their Conviction
• Monitored Probationers Compliance With The Law And Rehabilitation Programs

• Interviewed Prisoners For Setting Bond
• Read Criminal Records At Preliminary Hearing For Bond