Tammy Vanderpool
Burkesville,KY
Summary
Dedicated customer service expert known for exceptional communication and problem-resolution skills. Proven ability to manage complex inquiries and enhance client experiences, contributing to significant improvements in customer retention and satisfaction.
Overview
19
19
years of professional experience
Work History
Customer Service Representative
US Bank
24hr Customer Service
10.2015 - 05.2026
Serviced calls for diverse client inquiries, ensuring timely resolution and satisfaction including the following clients;
- Military Service Center
- Wealth and Business Clients
- Supported clients with digital banking services, enhancing accessibility and user experience
- Quicken\Quickbooks
- Processed Domestic and International wire transfers maintaining compliance and accuracy
- Credit Specialist - Loans and Lines of credit
Client Relationship Specialist
US Bank
24hr Customer Service
05.2007 - 10.2015
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Conducted needs assessments to identify opportunities for tailored financial solutions and service improvements.
- Collaborated with cross-functional teams to streamline processes and improve client onboarding experiences.
- Led initiatives to enhance communication strategies, resulting in increased client engagement and feedback collection.
- Managed complex client inquiries, ensuring timely resolution while exceeding service expectations.
- Trained junior staff on client interaction best practices, fostering a culture of exceptional service delivery.
- Surpassed sales goals by actively promoting bank products and services during customer interactions resulting in 100% in branch sales goals
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction
- Reported daily averages and shortages to Operations department
- Trained new employees on cash drawer operation to enhance service efficiency
- Teller Supervisor - ensured tellers had the knowledge and training to provide exceptional customer service resulting in branch being top branch in the District for Sales and Goals
Education
High School Diploma -
Cumberland County
Skills
- Customer service
- Active listening
- Critical thinking
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Customer satisfaction measurement
- Professional telephone demeanor
- Product knowledge
- Product sales
- Sales expertise
- Exceptional customer service
- Team player
- Strong work ethic
- Reliable
- Excellent communication skills
Accomplishments
- Telephone Service - Efficiently handled over 80 calls daily, delivering information and service to guarantee customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Promoted products and encouraged customers to upgrade their existing product plans.
- Customer Relations - Earned highest marks for customer satisfaction, district-wide.
- Conflict Resolution - Accountable for managing customer account inquiries, accurately delivering information to ensure the resolution of product/service issues and customer satisfaction.
- Customer Relations - Achieved the highest ratings for customer satisfaction across the entire district.
- Supervised team of 4 staff members.
Timeline
Customer Service Representative
US Bank
10.2015 - 05.2026
Client Relationship Specialist
US Bank
05.2007 - 10.2015
High School Diploma -
Cumberland County
Shield award - Exceptional customer service
I received the Shield Award from the Senior Customer Service manger for providing exceptional customer service, going above and beyond for customer satisfaction