Tammy Walker
Aon Corporation
Avenel,USA
1
Certification
28
years of professional experience
Senior North America Total Rewards Manager leading health and welfare benefits, vendor coordination, and regulatory compliance across medical, dental, prescription, vision, life, voluntary, and spending account programs. Develops and implements new benefit offerings, updates back-office processes, and delivers employee communications, plan documents, and appeal materials. Resolves complex eligibility, enrollment, and claim cases while protecting confidential records and sensitive employee data.
Work History
Senior North America Total Rewards Manager
3 Years- Oversaw comprehensive benefit program administration to ensure employee access to medical, dental, prescription, vision, life, and spending account solutions.
- Cultivated and maintained relationships with insurance carriers and external vendors to ensure effective communication.
- Spearheaded development and implementation of innovative benefit programs.
- Monitored and enforced regulatory compliance for benefit plans, encompassing ERISA, IRS Section 125, COBRA, HIPAA, PFLA, and FMLA requirements to mitigate legal risks.
- Conducted thorough evaluations and adjustments of back-office processes to maintain adherence to compliance standards for benefit plans.
- Assisted in developing and organizing health and welfare benefits communication materials, including policy documents, plan summaries, modifications, and template letters. Contributed to the preparation and distribution of employee communication pieces on health benefits and welfare policies. Supported the assembly and coordination of health and benefits information, ensuring accurate and clear communication materials.
- Facilitated resolution of complex, non-routine challenges in eligibility enrollments, appeals, and claims across various benefit programs, including medical, dental, and vision.
- Evaluated, crafted, and delivered appeals to administrative committee for consideration.
- Handled sensitive issues with discretion while implementing protocols for record protection and confidentiality.
- Optimized workflows to enhance productivity across various departments.
- Coordinated and prioritized tasks to consistently meet established deadlines.
- Facilitated customer satisfaction by addressing disputes swiftly, fostering transparent communication, and ensuring exceptional service standards.
Health and Welfare Fund Manager
21 Years 10 Months- Coordinated and executed administration of diverse benefit programs, ensuring compliance and employee satisfaction across medical, dental, prescription, vision, life, HRA, PFL, short-term disability, and vacation payments.
- Achieved improved team efficiency by effectively managing twelve direct reports and their workloads. Enhanced team capabilities through structured training initiatives. Delivered actionable performance feedback that elevated overall team productivity.
- Executed recruitment and orientation procedures to integrate benefit staff employees into the organization.
- Cultivated and maintained relationships with insurance carriers and external vendors to enhance collaboration.
- Spearheaded development and implementation of innovative benefit programs.
- Collaborated with cross-functional teams to leverage subject matter expertise in software development, driving innovation and efficiency.
- Managed compliance oversight for employee benefit plans to uphold standards set by ERISA, IRS Section 125, COBRA, HIPAA, PFLA, and FMLA.
- Reviewed, modified, and adjusted administrative workflows to maintain alignment with benefit plan regulations and corporate guidelines.
- Delivered comprehensive communication materials for office staff and union employees on health and welfare benefits, enhancing employee awareness of policies and benefits. Executed timely updates of summary material modifications and certificates, resulting in improved clarity and accessibility of information. Elevated employee engagement with health and welfare policies through strategic communication initiatives that fostered understanding and compliance.
- Oversaw online benefits enrollment and updates, ensuring accurate processing for employee lifecycle events.
- Facilitated administrative support for union members and office staff regarding billing eligibility and claims processing.
- Investigated and resolved intricate, non-routine issues related to eligibility, enrollments, appeals, and claims for medical, dental, disability, PFL, HRA, life, vacation, and vision benefits.
- Facilitated discussions on employee benefits with executive management and employees to ensure informed decision-making.
- Compiled and analyzed data to prepare comprehensive reports.
- Drafted and evaluated third-level appeals in collaboration with vendors and executive management.
- Ensured protection of confidential records and managed sensitive issues with utmost discretion.
Senior Retirement Account Analyst
3 Years 6 Months- Developed training programs and supervised retirement plan staff to foster professional growth and operational excellence.
- Conducted thorough assessments and calculations of retirement distributions to optimize client benefits.
- Achieved timely deposit preparation for retirement contribution checks. Ensured precise reconciliation of received contribution wires. Validated accuracy of contribution data for member account postings.
- Compiled and prepared annual reports, including 5500 forms, ensuring compliance with regulatory standards.
- Responded to incoming telephone inquiries regarding general account information. Assisted customers with concerns related to contributions and withdrawals. Guided clients on how to make changes to their plan and provided product information and tax issue clarification.
- Analyzed and applied ERISA, DOL, and IRS regulations to ensure compliance in retirement account management.
Education
B.S. - Business Administration/Management
- National Society of Collegiate Scholars
- GPA: 3.7
Skills
Benefits administration
ERISA compliance
COBRA administration
Leave administration
Vendor management
Open enrollment planning
RFP management
Vendor selection
Staff management
Workflow planning
Policy and procedure modification
Supervision
Employee communication
Benefits plan design
Total rewards strategy
CEBS certification
Certification
- Certified Employee Benefit Specialist (CEBS)
- Retiree Plans Associate (RPA)
- Group Benefits Associate (GBA)
Timeline
Senior North America Total Rewards Manager
Aon Corporation
08.2023 - CurrentRead More
Health and Welfare Fund Manager
New York District Council of Carpenters Benefit Funds
10.2001 - 08.2023Read More
Senior Retirement Account Analyst
Bear Stearns & Company, Inc
04.1998 - 10.2001Read More
College of Staten Island of The City University of New York
B.S. from Business Administration/Management
Read More