Tammy Walkling
Woodland Bus Company
STREATOR,IL
26
years of professional experience
Dependable school bus driver with a strong focus on safety and effective communication. Expertise in behavior management and maintaining a positive environment while ensuring timely student transportation.
Work History
School Bus Driver
3 Years 2 Months- Safely operated school bus, ensuring timely transportation of students to and from school.
- Conducted pre-trip inspections to maintain vehicle safety and compliance with regulations.
- Implemented effective behavior management strategies to foster a positive environment on the bus.
- Communicated clearly with parents and school officials regarding student needs and route changes.
School Bus Driver
3 Years 11 Months- Monitored student loading and unloading processes to ensure safety at all times.
- Coordinated with dispatch for efficient routing, minimizing delays during peak hours.
- Maintained accurate records of daily routes, incidents, and student attendance for reporting purposes.
- Assisted in training new drivers on safety protocols and operational procedures.
Customer Service Representative
5 Years 9 Months- Resolved customer inquiries efficiently, ensuring high satisfaction levels.
- Coordinated with cross-functional teams to address complex customer issues.
- Implemented process improvements contributing to reduced response times.
- Trained new staff on customer service protocols and system navigation.
Medical Data Entry Clerk
6 Years 10 Months- Processed patient data accurately using electronic health record systems.
- Ensured compliance with HIPAA regulations in all data entry activities.
- Collaborated with healthcare staff to resolve discrepancies in patient records.
- Maintained organized and efficient filing systems for patient documentation.
- Participated in ongoing training sessions to stay current on industry best practices for medical data entry procedures and software utilization.
- Assisted management in developing new strategies to further improve the accuracy and efficiency of data entry processes, promoting continuous growth and evolution within the department.
Home Health Caregiver
5 Months- Provided compassionate personal care and support to patients in their homes.
- Assisted with daily living activities, including bathing, grooming, and meal preparation.
- Monitored patients' health conditions and reported changes to healthcare professionals.
- Developed individualized care plans in collaboration with interdisciplinary teams.
Customer Service Representative
5 Years 4 Months- Managed hotel reservation systems to ensure seamless booking experiences for clients.
- Developed and maintained strong relationships with travel agents and corporate clients for increased referrals.
- Streamlined reservation processes, enhancing operational efficiency and reducing customer wait times.
- Trained junior staff on system usage, improving team performance and customer service standards.
- Analyzed reservation data to identify trends, informing strategic decision-making for promotional offers.
- Coordinated with housekeeping and front desk teams to ensure alignment on guest arrival schedules.
Education
Bachelor of Science - Business With Certificate in Communications
High School Diploma
Skills
Commercial driving
Defensive driving
Safety management
Student safety management
Incident reporting
Behavior management
Effective communication
Dependability
Timeline
School Bus Driver
Woodland Bus Company
06.2023 - CurrentRead More
School Bus Driver
Illinois Central School Bus
08.2019 - 07.2023Read More
Customer Service Representative
Results Companies
02.2014 - 11.2019Read More
Medical Data Entry Clerk
Parker Nursing and Rehab
07.2007 - 05.2014Read More
Home Health Caregiver
Vitas Innovative Hospice Care
02.2007 - 07.2007Read More
Customer Service Representative
Hilton Hotels Corporation
01.2001 - 05.2006Read More
University of Phoenix
Bachelor of Science from Business With Certificate in Communications
Read More
Seneca Township High School
High School Diploma
Read More