Tammy Wallace
Lithia Springs,GA
Summary
Accomplished Customer Service Lead at Kmart Stores, adept in problem-solving and critical thinking, significantly enhanced customer satisfaction through efficient issue resolution. Expert in active listening, successfully trained and mentored new staff, improving team performance. Skilled in warehouse operations, demonstrated at Walmart Supercenter by optimizing materials movement and workspace functionality.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Randall Warehouse
03.2017 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Lead
Kmart Stores
01.2007 - 02.2017
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
Warehouse Worker
Styles and Sleets
06.2000 - 02.2007
- Loaded, unloaded, and moved material to and from storage and production areas.
- Consistently lifted materials weighing as much as [Number] pounds.
- Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Receiving Associate
Walmart Supercenter
10.1995 - 05.2000
- Unloaded pallets and deliveries and organized products in warehouse.
- Maximized workspace functionality by efficiently utilizing available equipment such as pallet jacks, hand trucks, and forklifts during the receiving process.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Maintained a clean and organized receiving area for optimized workflow and reduced clutter or obstructions.
Education
High School Diploma -
Northside High School
Atlanta, GA06.1983
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
Randall Warehouse
03.2017 - 08.2024
Customer Service Lead
Kmart Stores
01.2007 - 02.2017
Warehouse Worker
Styles and Sleets
06.2000 - 02.2007
Receiving Associate
Walmart Supercenter
10.1995 - 05.2000
High School Diploma -
Northside High School
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