Tammy Weaver
Eatonville,WA
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Lightcurve
Eatonville, WA
05.2023 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Updated databases with new and modified customer data.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
Education
High School Diploma -
Cabrillo College
Aptos, CASkills
- Data Entry
- Information Security
- Appointment Scheduling
- Account updating
- Product Knowledge
- Inbound and Outbound Calling
- Professional telephone demeanor
- Adaptive team player
- Customer Service
Timeline
Customer Service Representative
Lightcurve
05.2023 - Current
High School Diploma -
Cabrillo College
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