Tammy Weaver
Fort Morgan,Co
Summary
Professional customer service expert equipped with robust background in coordinating and managing service requests. Adept at fostering team collaboration and delivering results in fast-paced environments. Strong skills in communication, problem-solving, and adapting to changing needs, ensuring reliable support and seamless operations. Recognized for attention to detail, flexibility, and client-focused approach.
Overview
12
12
years of professional experience
Work History
Customer Service/ Dispatch
JM Transportation
Co, USA
08.2020 - 01.2026
- Scheduling Containers to customers, traced UPRR, BN Denver, BN Hudson
- Work with broker scheduling with customers.
- Dispatched on weekends.
- Coordinated dispatch operations to ensure timely delivery and optimal route management.
- Managed customer inquiries and provided real-time updates on shipment status.
- Utilized transportation management software to track freight and manage logistics efficiently.
- Trained new team members on systems, processes, and best practices in customer service.
- Developed procedures for improving response times and increasing customer satisfaction levels.
- Analyzed performance metrics to identify areas for operational improvements and cost savings.
- Implemented solutions to streamline communication between drivers and dispatch teams.
- Led initiatives to enhance service delivery standards, resulting in improved client retention rates.
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
- Maximized resource utilization by skillfully assigning tasks based on technician capabilities and availability.
- Contributed to the growth of the organization by consistently meeting or exceeding dispatch targets.
- Improved customer retention rates by providing exceptional support and timely assistance to clients.
- Provided ongoing training and mentorship to new dispatchers, fostering a culture of continuous improvement.
- Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
- Supported inventory management initiatives by tracking equipment usage and coordinating maintenance schedules for company vehicles.
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
- Developed tailored solutions for clients'' unique needs, leading to high levels of customer satisfaction.
- Enhanced customer satisfaction by efficiently managing and prioritizing service calls.
- Elevated productivity levels by creating an organized work environment that promoted efficiency among dispatch staff members.
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
- Increased overall dispatcher accuracy by implementing a thorough quality control system for all executed tasks.
- Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
- Streamlined communication between field technicians and customers, ensuring timely resolution of issues.
- Cultivated strong relationships with customers through proactive follow-ups and issue resolution efforts, increasing repeat business opportunities.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Received new orders, prepared documentation, and assigned personnel.
- Tracked and monitored vehicle performance and maintenance.
- Monitored flow of paperwork and directed information to appropriate departments.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Utilized customer feedback to improve customer service.
Customer Service/Dispatch
Navajo
02.2020 - 08.2020
- Customer service, Dispatch
- Coordinated service requests between customers and field technicians to optimize response times.
- Managed inbound communications via phone, email, and chat to ensure customer satisfaction.
- Utilized dispatch software to track service calls and monitor technician locations in real-time.
- Developed efficient routing plans to minimize travel time and improve service delivery.
- Analyzed service metrics to identify trends and drive continuous improvement initiatives.
- Oversaw daily dispatch activities, ensuring adherence to company policies and quality standards.
- Reduced response times by effectively coordinating service routes for optimal efficiency.
- Assisted in achieving company-wide performance goals through diligent dispatching efforts.
- Maintained open communication channels with management, providing regular updates on dispatcher performance and operational challenges.
- Consistently met deadlines under pressure while maintaining attention to detail in a fast-paced environment.
- Collaborated with team members to develop standard operating procedures for efficient dispatch operations.
- Contributed to the growth of the organization by consistently meeting or exceeding dispatch targets.
- Optimized scheduling processes to ensure resources were allocated effectively while minimizing downtime.
- Supported inventory management initiatives by tracking equipment usage and coordinating maintenance schedules for company vehicles.
- Ensured accurate record-keeping by maintaining detailed logs of all dispatched jobs, technician assignments, and completed tasks.
- Served as a reliable point of contact for field technicians during emergencies or unexpected issues.
- Resolved conflict situations professionally, resulting in positive outcomes for both customers and the organization.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled deliveries and pickups according to customer needs.
- Scheduled and organized delivery routes.
- Assisted in resolving customer complaints and grievances.
- Communicated with customers to provide delivery updates and resolution.
- Utilized dispatch software to enter customer orders, deliveries and receipts.
- Monitored and tracked dispatch communication systems.
- Tracked and monitored vehicle performance and maintenance.
- Preserved accurate records of dispatched orders, deliveries and receipts.
- Utilized customer feedback to improve customer service.
- Provided customers with information on products and services.
Customer Service/Traffic
Lineage Logistic
08.2013 - 02.2020
- Customer service, set up scheduling for customers to schedule their appointment to the Cold Storage.
- Working in traffic checking in drivers and making sure everything is on the truck and loaded correctly.
- Make sure the right lot or expiration date goes on the truck.
- I learned about everyone's job, so they can take time off.
- Worked with brokers with scheduling the trucks in.
- Worked with Kroger, Conarga, Cargill, Meat Specialty different customers.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
High School -
Mapleton High
Denver, Colorado05-1984
Skills
- Computers
- Customer service
- Typing
- Spreadsheets
- Warehousing
- Purchasing
- Active learning
- Complaint handling
- Follow-up skills
- De-escalation techniques
- Dispute resolution
Languages
English
Salary Expectation
60000
Timeline
Customer Service/ Dispatch
JM Transportation
08.2020 - 01.2026
Customer Service/Dispatch
Navajo
02.2020 - 08.2020
Customer Service/Traffic
Lineage Logistic
08.2013 - 02.2020
High School -
Mapleton High