Keyona Stubbs
525 45th St Unit B, Lubbock,Texas
Summary
Experienced professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving to ensure customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and a proactive approach to meeting customer and organizational goals. Diligent Desired Position with a solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance the customer experience. Experienced in handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Customer service Representative
Pacific Dental Services
07.2023 - 09.2024
- Inbound calls providing clients with inquiries and concerns
- Outbound calls to insurance companies to verify insurance coverage
- Resolve any emerging issues that clients face with treatment
- Delivering a caring experience to patients
- Ensure excellent client care is provided
- Mange large amount of incoming phone calls
- Provide accurate and complete information navigating through numerous systems
- Tracing insurance claims
- Receiving ongoing performance feedback
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
Insurance Collections Specialist
Smile Brands
04.2021 - 06.2023
- Outbound calls calling insurance carriers to research claims
- Monitoring collections activity for timely payment
- Conducting full patient account audits
- Resolve Carrier/client concerns
- Utilize Microsoft excel spreadsheets to organize unpaid claims
Education
Bachelor Of Science - Biomedical Sciences
Texas Southern University
Houston, TX2024
Skills
- MS Word
- Access
- Excel
- PowerPoint
- Outlook
- Call center
- Communication Skills
- Computers
- Current Technology
- Customer service
- Geriatric Communication Support
- Serial communication protocols
- Risk Communication
- Clear written communication
- Outstanding communication skills
- Problem-solving skills
- Call handling
- Resolving issues
- Verbal and written communication
- Inbound phone calls
- Answering questions
- Communicating with clients
- Gathering information
- Customer service optimization
- Training experience
- Complaint resolution
- Calm disposition
- Performance monitoring
- Logging call information
- Building rapport
- Sales expertise
- Sales closing
- Account updating
Timeline
Customer service Representative
Pacific Dental Services
07.2023 - 09.2024
Insurance Collections Specialist
Smile Brands
04.2021 - 06.2023
Bachelor Of Science - Biomedical Sciences
Texas Southern University
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