Tammy Wheeles
San Antonio,TX
Summary
Dedicated mental health professional with expertise in patient support and conflict de-escalation. Proven ability to foster positive relationships and coordinate care for individuals facing mental health challenges.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Mental Health Worker
Laurel Ridge Treatment Center
San Antonio, TX
10.2010 - Current
- Provided direct support to individuals with mental health challenges, fostering a safe environment.
- Conducted regular assessments of client progress, ensuring adherence to therapeutic goals and strategies.
- Developed and maintained comprehensive documentation of client interactions and service delivery protocols.
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored behavioral changes and reported findings to the clinical team for ongoing evaluation and adjustments.
- Supported individuals throughout recovery process by helping them identify triggers develop strategies for managing symptoms and maintain sobriety.
- Actively participated in professional development opportunities to stay current on best practices in mental healthcare delivery.
- Worked across Adults, Child/Adolescents and Military Settings.
Certified Family Partner
Center For Health Care Services
San Antonio, TX
03.2010 - 04.2023
- Provided Family Support with the following programs within the Center. Yes Waiver Program, IDD Services, First Episode Psychosis Programs. Programs served children and young adults with Mental health challenges.
- Advocated for families needs within multidisciplinary teams to ensure comprehensive care approaches.
- Coordinated family support services, ensuring alignment with individual treatment plans for the child/young adult.
- Met with providers and supported parents with IEP Meetings, hospital discharge, court proceedings, relinquishment's and treatment team and other relevant meetings.
- Led workshops for families to promote understanding of mental health resources and services.
- Ensured consistent follow-up with each family, demonstrating a genuine investment in their success and wellbeing.
- Promoted a culture of trust by maintaining open lines of communication with families through phone calls, emails, and home visits.
House Manager
Pride In North Carolina
Wilmington, NC
12.2002 - 01.2012
- Supervised daily operations, of two Children's Level 3 Therapeutic Group Homes ensuring compliance with organizational policies and procedures.
- Coordinated staff schedules, optimizing resource allocation for maximum efficiency.
- Established an atmosphere of trust, respect, a nurturing environment to the household, fostering a positive environment for children and adolescents.
- Managed inventory control, overseeing procurement of supplies and equipment.
- Developed training programs for new staff, enhancing team performance and service quality.
- Fostered positive relationships with residents and families, addressing concerns promptly and professionally.
- Conducted regular assessments of facility conditions, ensuring safety and maintenance standards were met.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Established positive relationships with Child and Family Services (DEFACS) and other service providers, such as Case Manager, Psychiatrists, and Community Groups.
Human Services Technician/Case Manager
GPA Treatment
Atlanta, Georgia
08.1992 - 09.2002
- Opiate Addiction Counselor Certification
- Georgia Addiction Case Manager Certification
- Assisted in the day to day operation of a Methadone Clinic setting.
- Coordinated comprehensive client assessments to develop tailored treatment plans.
- Facilitated groups for the children of patients to enhance client engagement and address impact addiction may have had on the children and provide education to children and parents.
- Evaluated program effectiveness, recommending improvements based on client feedback and outcomes.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
Case Manager
Atlanta Metro Treatment Center
Atlanta, Georgia
08.1990 - 08.1992
- Coordinated case management services to support client treatment plans and recovery goals.
- Assessed client needs and developed individualized service plans based on comprehensive evaluations.
- Facilitated communication between clients, healthcare providers, and community resources to enhance service delivery.
- Monitored client progress and adjusted treatment strategies to ensure adherence to best practices.
House Parent /Human Services Technician
Gwinnett/Rockdale Newton Public Health
Snellville, GA
08.1987 - 08.1991
- Supervised daily activities and well-being of of Adults in a Detox/Residential setting for Alcohol and Other Substance Abuse.
- Provided structured schedules to promote stability and routine.
- Encouraged attendance in counseling, group and community AA and NA meetings
- Coordinated communication between administration, staff ,and medical team.
Education
High School Diploma -
Parkland Senior High School
Winston-Salem N.C.GED -
Dekalb Technical Institute
Stone Mountain, GA02-1982
Certified Nursing Assistant - Nursing
Dekalb Technical Institute
Stone Mountain, GA01-1982
Skills
- Patient support
- Conflict de-escalation
- Mental health counseling
- Family advocacy
- Problem-solving
- Multicultural competence
- Resource navigation
- Self-care promotion
- Resilience building
- Documentation proficiency
- Parenting education
- Case coordination
- Effective communication
- Community resources
Certification
- Certified Family Partner Specialist 2011-2026
Timeline
Mental Health Worker
Laurel Ridge Treatment Center
10.2010 - Current
Certified Family Partner
Center For Health Care Services
03.2010 - 04.2023
House Manager
Pride In North Carolina
12.2002 - 01.2012
Human Services Technician/Case Manager
GPA Treatment
08.1992 - 09.2002
Case Manager
Atlanta Metro Treatment Center
08.1990 - 08.1992
House Parent /Human Services Technician
Gwinnett/Rockdale Newton Public Health
08.1987 - 08.1991
High School Diploma -
Parkland Senior High School
GED -
Dekalb Technical Institute
Certified Nursing Assistant - Nursing
Dekalb Technical Institute