Tammy Williams
Fort Worth,TX
Summary
Self-reliant and enthusiastic professional skilled in maintaining customer satisfaction while adhering to company policies. Proficient in utilizing multiple computer databases, handling several ongoing cases simultaneously, and seeing claims through to completion. Specializes in offering quick and efficient solutions to a wide variety of cases. Professionally licensed in multiple states.
Overview
12
12
years of professional experience
Work History
Remote Surveyor
Yardi Matrix
Remote
08.2023 - Current
- Conduct surveys to gather property management data for real estate research
- Verify and collect information about apartment communities and rental rates
- Work remotely, ensuring accuracy and confidentiality in data collection
- Utilize various digital tools and databases to manage and organize survey responses
- Communicate effectively with team members and supervisors to meet project deadlines.
Roadside Assistance Coordinator
ARISE
Fort Worth, TX
02.2019 - 04.2023
- Processed incoming calls for roadside assistance services
- Gathered necessary information, determined emergency status, and dispatched appropriate services
- Monitored activities and updated information in local, state, and national systems
- Responded to requests from agency personnel by entering and monitoring data.
Auto Adjuster
Liberty Mutual
Allentown, PA
12.2015 - 09.2017
- Worked with multiple computer applications to evaluate simple to complex claims
- Determined settlement offers and obtained supporting evidence for damage claims
- Built relationships with agents and ensured accurate claim handling
- Reviewed damage estimates and applied recommended vehicle repair procedures.
Phone Banker
Bank of America
04.2012 - 09.2014
- Assisted customers with banking concerns, including escalated issues
- Sold products and services, achieving aggressive sales goals
- Enhanced customer relationships by offering tailored financial products
- Solved complex problems using multiple software programs.
Education
Associate of Applied Science - Human Resource Management
Lehigh Carbon Community College
Schnecksville, PA01.2016
Skills
- Microsoft Office
- Inventory Management
- Excel
- Filing
- Training & Team Building
- Customer Service
- Auto Estimating
- Sales & Retail
- Banking
- Property Research
- Field Surveys
Timeline
Remote Surveyor
Yardi Matrix
08.2023 - Current
Roadside Assistance Coordinator
ARISE
02.2019 - 04.2023
Auto Adjuster
Liberty Mutual
12.2015 - 09.2017
Phone Banker
Bank of America
04.2012 - 09.2014
Associate of Applied Science - Human Resource Management
Lehigh Carbon Community College
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