TAMMY WILSON
Ft.Lauderdale,FL
Summary
Driven with experience communicating with clients, answering questions, and meeting various needs. Listens carefully to questions, researches correct answers, and escalates calls requiring high-level responses from other departments or supervisors. Talented at documenting caller interactions for tracking and future communications.
Overview
30
30
years of professional experience
Work History
Commercial Cleaner
Marini Supreme Enterprise LLC
03.2023 - 01.2025
- Adhered to health regulations while using cleaning chemicals to protect residents and employees.
- Collaborated with team members to coordinate cleaning efforts for large events and gatherings.
- Conducted thorough cleaning for enhanced hygiene in restrooms and break rooms.
- Scheduled and completed cleaning projects on time to support operational needs.
- Cleaned building floors by sweeping, mopping, and scrubbing floors.
- Disinfected restrooms, kitchens and other common areas to remove bacteria and maintain hygiene standards.
- Maintained clean, neat, and professional entrances.
- Maintained clean environments across various industries including offices, medical facilities, schools, retail spaces, and warehouses.
RURAL MAIL CARRIER ASSOCIATE
Golden Gates Post Office
03.2019 - 02.2023
- Sorting the mail getting ready to go out and distribute the mail in the residential areas
CUSTOMER SERVICE REPRESENTATIVE
Remote Customer Service/Tech Support
01.2021 - 01.2022
- Answering all inbound technical and customer service inquiries regarding problems with services and diagnose customer needs and provide industry leading support and solutions, while delivering high customer satisfaction and individual results
RECREATION ASSISTANT
Edgewater Pointe Estates
08.1997 - 01.2019
- Assistant supervisor over activities for the elderly, planning outings to restaurants, parks, theme parks and more
- Responsible for assessments, quarterly, annuals paperwork and the billing
PACKAGE HANDLER
FedEx
05.2016 - 07.2017
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Proved successful working within tight deadlines and a fast-paced environment.
Security Officer
Infinity HomeCare
02.1995 - 03.1996
- Utilized SIEM tools, detecting anomalies and reducing incident response time.
- Investigated security incidents to identify root causes and prevent future occurrences.
- Monitored security systems, identifying vulnerabilities and enhancing overall system integrity.
- Utilized incident management software, tracking incidents and improving response efficiency.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Education
HIGH SCHOOL DIPLOMA -
Coconut Creek High
Coconut Creek, Fl06.1987
Skills
- Problem resolution
- Multi-line telephone operations
- Customer service
- Conflict resolution
- Order processing
- Client communication
Timeline
Commercial Cleaner
Marini Supreme Enterprise LLC
03.2023 - 01.2025
CUSTOMER SERVICE REPRESENTATIVE
Remote Customer Service/Tech Support
01.2021 - 01.2022
RURAL MAIL CARRIER ASSOCIATE
Golden Gates Post Office
03.2019 - 02.2023
PACKAGE HANDLER
FedEx
05.2016 - 07.2017
RECREATION ASSISTANT
Edgewater Pointe Estates
08.1997 - 01.2019
Security Officer
Infinity HomeCare
02.1995 - 03.1996
HIGH SCHOOL DIPLOMA -
Coconut Creek High
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