Tammy Yang
Blacksburg,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. I am a first-generation Taiwanese-American business woman passionate about growing and improving my business skills. I see myself as proactive and hardworking, and my experiences as services and operations manager at Ulta drive me to look for ways to expand my skillset and contribute at a corporate level. My proven track record to learn and thrive in fast-paced environments can be attributed to my organization, attention to detail, and constant self improvement.
Overview
15
15
years of professional experience
Work History
Operations Manager
Ulta Beauty Inc.
Christiansburg, VA
03.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed store product inventory deliveries and ensured proper delivery and unloading by communicating with shipment providers and onsite staff
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Business Development Manager
Nail Story
Christiansburg, VA
10.2022 - 03.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Represented company and promoted products at conferences and industry events.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Service Manager
Ulta Beauty Inc.
Christiansburg, VA
12.2021 - 09.2022
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Seasonal Beauty Advisor
Ulta Beauty Inc.
Christiansburg, VA
10.2021 - 12.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
General Manager
Sake House Inc.
Blacksburg, VA
11.2008 - 07.2021
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Implemented inventory control systems for accurate tracking and efficient management of stock levels.
- Negotiated favorable contract terms with suppliers, reducing costs while maintaining quality standards.
- Managed logistics operations, ensuring seamless transportation of goods from suppliers to end-users within established timeframes.
Education
Certification - Early Childhood Education
Virginia Western Community College
Roanoke, VA05.2011
Skills
- Business Planning
- Inventory Management
- Planning and Implementation
- Operations Monitoring
- Schedule Management
- Customer Service
- Process Improvement
- Inventory Control
- Onboarding and Orientation
- Staff Development
- Project Leadership
- Market Penetration
Affiliations
- The Rotary Club of Montgomery County
- Blacksburg Junior Women's Association
- Montgomery County Chamber of Commerce
- Main Street Connect (local business association)
Timeline
Operations Manager
Ulta Beauty Inc.
03.2023 - Current
Business Development Manager
Nail Story
10.2022 - 03.2023
Service Manager
Ulta Beauty Inc.
12.2021 - 09.2022
Seasonal Beauty Advisor
Ulta Beauty Inc.
10.2021 - 12.2021
General Manager
Sake House Inc.
11.2008 - 07.2021
Certification - Early Childhood Education
Virginia Western Community College