Tammy Yang
Blacksburg,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. I am a first-generation Taiwanese-American business woman passionate about growing and improving my business skills. I see myself as proactive and hardworking, and my experiences as services and operations manager at Ulta drive me to look for ways to expand my skillset and contribute at a corporate level. My proven track record to learn and thrive in fast-paced environments can be attributed to my organization, attention to detail, and constant self improvement.
Overview
15
15
years of professional experience
Work History
Operations Manager
Ulta Beauty Inc.
03.2023 - Current
- Improved operational efficiency by streamlining processes and implementing cost-saving measures.
- Reduced turnaround time for project completion through effective resource allocation and team management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Managed store product inventory deliveries and ensured proper delivery and unloading by communicating with shipment providers and onsite staff
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Business Development Manager
Nail Story
10.2022 - 03.2023
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Developed and implemented strategic plans for business growth, resulting in increased market share and profitability.
- Spearheaded initiatives aimed at improving customer retention rates by proactively addressing concerns before they escalated into larger issues.
- Enhanced the company''s profitability by identifying and eliminating inefficiencies in existing business processes.
- Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency.
- Represented company and promoted products at conferences and industry events.
- Kept meticulous client notes and updated account information in company databases.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Service Manager
Ulta Beauty Inc.
12.2021 - 09.2022
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Seasonal Beauty Advisor
Ulta Beauty Inc.
10.2021 - 12.2021
- Enhanced customer satisfaction by providing personalized beauty consultations and recommending suitable products.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Strengthened brand loyalty through exceptional customer service and attentiveness to individual preferences.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Expanded clientele base by building strong relationships with customers through attentive listening and genuine care for their concerns.
- Participated in ongoing training sessions to continuously improve skills and stay informed about the latest innovations in the beauty industry.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
General Manager
Sake House Inc.
11.2008 - 07.2021
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained new employees on proper protocols and customer service standards.
- Implemented inventory control systems for accurate tracking and efficient management of stock levels.
- Negotiated favorable contract terms with suppliers, reducing costs while maintaining quality standards.
- Managed logistics operations, ensuring seamless transportation of goods from suppliers to end-users within established timeframes.
Education
Certification - Early Childhood Education
Virginia Western Community College
Roanoke, VA05.2011
Skills
- Business Planning
- Inventory Management
- Planning and Implementation
- Operations Monitoring
- Schedule Management
- Customer Service
- Process Improvement
- Inventory Control
- Onboarding and Orientation
- Staff Development
- Project Leadership
- Market Penetration
Affiliations
- The Rotary Club of Montgomery County
- Blacksburg Junior Women's Association
- Montgomery County Chamber of Commerce
- Main Street Connect (local business association)
Timeline
Operations Manager
Ulta Beauty Inc.
03.2023 - Current
Business Development Manager
Nail Story
10.2022 - 03.2023
Service Manager
Ulta Beauty Inc.
12.2021 - 09.2022
Seasonal Beauty Advisor
Ulta Beauty Inc.
10.2021 - 12.2021
General Manager
Sake House Inc.
11.2008 - 07.2021
Certification - Early Childhood Education
Virginia Western Community College
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