Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Tamara Diaz

Lawrenceville,GA

Summary

Bilingual professional with expertise in healthcare administration and hospitality facilities support. Demonstrated skills in patient services, OSHA and HIPAA compliance, and exceptional customer service in high-pressure environments. Recognized for strong communication and organizational skills, ensuring efficiency and professionalism across various roles.

Overview

8
8
years of professional experience

Work History

Medical Office Specialist

Mercy Care
Atlanta, GA
03.2023 - Current
  • Ensured patient confidentiality in compliance with HIPAA regulations.
  • Managed scheduling of lab tests and radiology procedures per physician orders.
  • Facilitated Spanish-English translation between providers and patients.
  • Greeted patients, verifying accurate paperwork during check-in process.
  • Verified insurance claims for accuracy prior to processing.
  • Resolved patient concerns professionally and efficiently.
  • Answered and routed incoming calls to appropriate departments.
  • Registered patients and scheduled appointments with high efficiency.

Maintenance Worker

ABM Industries
Lawrenceville, GA
05.2020 - 03.2023
  • Ensured clean, organized, OSHA-compliant workspace to enhance safety and efficiency.
  • Identified and reported repair needs proactively to minimize equipment downtime.
  • Monitored and optimized equipment performance through collaboration with team members.
  • Executed regular disinfection of high-touch surfaces to uphold hygiene standards.
  • Maintained cleaning equipment for consistent, high-quality operational performance.

Hostess

EATALIANO
Atlanta, GA
07.2017 - 08.2019
  • Scheduled, confirmed, and managed reservations through phone communication.
  • Greeted guests and provided menus to create welcoming atmosphere.
  • Recommended daily specials and addressed customer inquiries to boost sales.
  • Communicated reservation updates to guests both in-person and via phone.
  • Verified reservations and estimated wait times to enhance guest experience.
  • Supported servers by bussing tables during peak hours to maintain efficiency.

Education

Bachelor of Arts - Political Science

Georgia State University
Atlanta, GA
05-2025

Skills

Time Management Multitasking Organization

  • Front Desk Management Patient Scheduling Data Entry
  • EHR (Epic) Claims & Co-pay Processing Medical Records Handling
  • HIPAA & OSHA Compliance
  • Bilingual Communication Customer Service Translation Services
  • Computer Proficiency Team Leadership
  • Conflict Resolution Problem Solving
  • Professional and Friendly Demeanor Cleanliness Standards

Accomplishments

  • Cum Laude
  • Global Distinction Honor from Georgia State University

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Medical Office Specialist

Mercy Care
03.2023 - Current

Maintenance Worker

ABM Industries
05.2020 - 03.2023

Hostess

EATALIANO
07.2017 - 08.2019

Bachelor of Arts - Political Science

Georgia State University

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