Kimberly Argueta
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Medical Office Specialist
The Neurology Center
02.2024 - 07.2024
- Checked-in patients when they arrived at the front desk; obtained necessary paperwork from them prior to check-in process.
- Provided physician support by verifying patient demographics and entering data into electronic health record system.
- Scheduled appointments, managed patient records and updated medical histories.
- Delivered exceptional customer service by promptly answering incoming calls, addressing inquiries, and accurately distributing messages.
- Delivered outstanding customer support to patients, addressing all queries pertaining to treatments and services provided by the practice.
- Monitored appointment schedules to ensure timely arrival of patients for their scheduled visits.
- Verified patient coverage for potential procedures or appointments by efficiently copying insurance cards and identification card, while maintaining records.
Front Desk Receptionist
Dlight Dental
Washington, DC
05.2023 - 12.2023
- Created an inviting atmosphere for patients by delivering exceptional customer service consistently.
- Handled incoming calls, arranged appointments, and ensured patient visits were confirmed while collecting copayments for improved clinic efficiency.
- Checked in patients, verified insurances, intake identification cards.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Verified, updated and entered patient information into system.
- Maintained compliance with HIPAA standards, safeguarding patient information.
Cashier Team Lead
Streets Market & Cafe
Washington, DC
04.2019 - 04.2022
- Greeted and offered assistance to customers in finding store merchandise.
- Maintained efficient workflow by scanning, pricing and bagging customer groceries promptly.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Ensured compliance with legal guidelines by verifying customer age for alcohol and tobacco transactions.
- Counting and documenting weekly store earnings and ensuring their timely deposit into company accounts.
- Counted and balanced cashier drawers for accurate financial transactions.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Managed inventory orders for food and meat shelves to ensure weekly restocking, while tracking and documenting the disposal of expired items.
Education
Diploma -
Central High school
06.2022
Skills
- Customer Service
- Positive Attitude
- Cash Drawer Reconciliation
- Workflow Coordination
- Merchandise Stocking
- Cash Handling
- Cash Register Operation
- Scheduling
- File Management
- Time Management
- Greeting and Seating Clients
- Information Protection
- Scheduling appointments
- Multitasking and prioritization
- Service-oriented mindset
- Professional Demeanor
- Organization skills
- Paperwork coordination
- Electronic Medical Records
- Front Desk Operations
- Telephone Etiquette
- Workflow Optimization
- Patient Relations
- Guest Services
- Customer Satisfaction
References
- Kayla Taylor, 443-435-3380
- Jessica Cruz, 240-350-3419
- Geovany Hernandez, 202-549-0485
Hobbies and Interests
- Boxing
- Styling clothes
- Traveling
- Reading
- Writing
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Medical Office Specialist
The Neurology Center
02.2024 - 07.2024
Front Desk Receptionist
Dlight Dental
05.2023 - 12.2023
Cashier Team Lead
Streets Market & Cafe
04.2019 - 04.2022
Diploma -
Central High school
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