Jasmine Pead
Mission,USA
Summary
60 WPM Data Entry Customer Service 4 year of medical terminology Knowledge of using Microsoft Word, Excel, Outlook, PowerPoint, Window Knowledge of using multi line phone system. Knowledge of using multiple screens. Proficient in Microsoft Teams. Enrolled in Esthetician school - Completion Date 11/08 Authorized to work in the US for any employer
Overview
14
14
years of professional experience
Work History
Medical Office Specialist
Kansas City Joint Replacement & Sports Medicine
Overland Park, KS
06.2025 - Current
- Manage the front office including patient relations, check in/out, scheduling, insurance verification, and answering phones.
- Manage filing and retrieve medical records and patient information
- Assist with collecting and recording copays including balancing end of day.
- Scan and fax plan of cares to different facilities
- Scan medical records and send to different facilities.
- scan referrals and call patients to verify insurance and schedule appointment
Front Desk Receptionist
Kansas City ORTHOPAEDIC Alliance
Leawood, KS
06.2023 - 04.2025
- Responsible for creating a professional and welcoming experience for our patients. You will greet and assist patients with their registration, verify insurance, collect copays, and scan documentation for the EMR system. Occasional phone usage is required. All Front Desk Receptionists may be asked to help with staffing needs, such as Check Out or Scheduling, while creating a friendly environment for all patients.
- Created ABN’S (Advanced Beneficiary Notice) forms, to inform patient the procedure performed is paid out pocket.
- Worked with 10+ doctors checked their schedule to see which patients had procedures or injections.
- Checked every doctors schedule for workers comp patients to print their work note. Reached out to their case manager with my questions for patient.
- Scanned ID’s and Insurance cards daily
- Faxed medical records to doctor office
- Scheduled surgeries post op appointments
COBRA Account Manager
NueSynergy
Leawood, KS
10.2021 - 05.2023
- Oversees day to day COBRA Administration for assigned client groups.
- Inbound/outbound calls to clients and carriers.
- Email carriers on a day to day basis, such as delta dental, blue cross blue shield, VSP, etc.
- Communication with insurance brokers and contact insurance companies
- Knowledge of using Microsoft excel, share point, word, outlook.
- Provided necessary reporting for client groups and employers
- Manages additional projects as needed.
- Log daily checks and process payments
- Date entry
- Clerical office settings.
Interview Associate
Clinical Reference Laboratory
Lenexa, KS
06.2018 - 10.2020
- Completes insurance applications via telephone. Interviews will include gathering medical, financial, and occupational and vocational histories. Knowledge of using medical terminology during interviews and going in detail of the condition. Working in a call center environment . Review and edit information collected during the interview for quality assurance purposes. Make and receive telephone calls, logging call attempts, document information within orders as necessary, recording call results. Knowledge of using multi line phone systems, Plus - Flow net. Excellent customer service skills.
- Microsoft Outlook
Cashier/Customer Service
Price Chopper
Bonner Springs, KS
07.2012 - 05.2018
- Correctly handling and counting cash, Knowledge of operating a cash register, Some supervisory skills as in telling cashier/slackers when to go to break, override key, lottery tickets, handled customers questions if couldn’t find a certain item. Correctly filling orders through on-line grocery, customer ordering requests. Some clerical work such as answering multi line phone system, copy/fax machine.
Education
Esthetician - Esthetician
Mitsu Sato Hair Academy
Overland Park, KS02-2026
High school Diploma - undefined
Bonner Springs High School
Bonner Springs, KS01-2012
Skills
- Cold calling
- Customer service
- Medical Terminology
- Customer Service
- Windows
- Microsoft Outlook
- CSR
- Clerical experience
- Banking
- Surveillance
- Clinical laboratory experience
- Cash handling
- Cash register
- Multi-line Phone Systems
- Medical terminology
- Front desk
- Call Center
- Insurance verification
- Clerical Experience
Timeline
Medical Office Specialist
Kansas City Joint Replacement & Sports Medicine
06.2025 - Current
Front Desk Receptionist
Kansas City ORTHOPAEDIC Alliance
06.2023 - 04.2025
COBRA Account Manager
NueSynergy
10.2021 - 05.2023
Interview Associate
Clinical Reference Laboratory
06.2018 - 10.2020
Cashier/Customer Service
Price Chopper
07.2012 - 05.2018
High school Diploma - undefined
Bonner Springs High School
Esthetician - Esthetician
Mitsu Sato Hair Academy