Kasey Bowling
Spotsylvania,VA
Summary
Skilled medical office professional offering several years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
15
15
years of professional experience
Work History
MEDICAL OFFICE SPECIALIST
PRATT MEDICAL GROUP
Fredericksburg, Virginia
02.2025 - Current
- Answered and directed incoming calls in a professional manner.
- Performed data entry of patient information into electronic health records system.
- Provided administrative support to medical staff, including scheduling patient appointments and managing physician calendars.
- Wrote detailed clinical phone messages for physicians.
RECEPTIONIST/ MEDICAL ASSISTANT
Spotsylvania Foot and Ankle Surgical Associates
Fredericksburg, VA
02.2024 - Current
- Manage patient scheduling, ensuring seamless clinic operations and patient satisfaction
- Maintain accurate patient records, supporting effective treatment plans and compliance
- Entering and verifying patient's insurance plans
- Obtain patient vitals and document in EMR
RECEPTIONIST
Rapidan Medical Center
Locust Grove, VA
03.2023 - 02.2024
- Coordinated with medical staff to ensure smooth patient flow and timely service delivery
- Assisted in coordinating patient care by scheduling follow up appointment and consultations with specialists as needed
- Ensured compliance with HIPAA regulations and patient confidentiality
- Entered and verifying patient's insurance
PROCEDURE SCHEDULER
Pratt Medical Group
Fredericksburg, VA
05.2022 - 03.2023
- Streamlined communication between medical staff and patients to ensure that all parties are informed and prepared for upcoming procedures
- Coordinated with the hospital and surgery center staff to ensure all necessary clearances and tests were completed prior to the procedure
- Reviewed instructions with patients prior to the procedure and obtained medical history
ACCOUNT DEVELOPER
Intuit
Fredericksburg, VA
12.2019 - 05.2022
- Created personalized strategies and solutions for each potential client based on their specific needs and challenges, to maximize customer engagement and retention
- Developed and maintained strong relationships with existing clients to understand their evolving needs and identify upselling opportunities
RECEPTIONIST
The Dermatology Center
Fredericksburg, VA
04.2015 - 12.2019
- Managed the appointment schedule to optimize patient flow and minimize wait times
- Answered multi line phone to schedule appointments and obtain insurance information
- Entered all patient information into EMR accurately, ensuring a seamless billing process
LICENSED INSURANCE AGENT
GEICO
Fredericksburg, VA
06.2013 - 04.2015
- Utilized market data and customer insights to identify cross-selling opportunities and provide customers with tailored insurance solutions to meet their specific needs
- Developed and maintained strong relationships with clients, acting as a trusted advisor to provide ongoing support and guidance on insurance options and coverage enhancements
OPTOMETRIC TECHNICIAN
Eye Care Doctors of Optometry
Fredericksburg, VA
03.2011 - 06.2013
- Assisted optometrist with patient exams
- Managed front desk operations, including verifying benefits and scheduling appointments
- Maintained patient records, ensuring data accuracy
Education
CERTIFICATION IN MEDICAL BILLING AND CODING -
Career Training Solutions
Fredericksburg, VA02.2011
Skills
- Appointment scheduling
- Customer/Client relations
- Data entry
- Multi-line telephone operation
- Office equipment operations
- Customer service
- Insurance verification
References
References available upon request
Timeline
MEDICAL OFFICE SPECIALIST
PRATT MEDICAL GROUP
02.2025 - Current
RECEPTIONIST/ MEDICAL ASSISTANT
Spotsylvania Foot and Ankle Surgical Associates
02.2024 - Current
RECEPTIONIST
Rapidan Medical Center
03.2023 - 02.2024
PROCEDURE SCHEDULER
Pratt Medical Group
05.2022 - 03.2023
ACCOUNT DEVELOPER
Intuit
12.2019 - 05.2022
RECEPTIONIST
The Dermatology Center
04.2015 - 12.2019
LICENSED INSURANCE AGENT
GEICO
06.2013 - 04.2015
OPTOMETRIC TECHNICIAN
Eye Care Doctors of Optometry
03.2011 - 06.2013
CERTIFICATION IN MEDICAL BILLING AND CODING -
Career Training Solutions