TAMOIYA AYCOCK
Summary
Dedicated to ensuring customer satisfaction through exceptional service and unmatched support. Adept at utilizing customer service best practices and exploring various solutions to effectively address customer needs. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Representative
Convergent
08.2019
- Answered calls.
- Resolved customer complaints.
- Notified supervisors of issues
- Provided information to customers.
- Followed policy's guidelines.
Certified Nursing Assistant
Freedom Staffing
10.2022 - 04.2023
- Traveled to different facilities to provide patient care.
Certified Nursing Assistant
Global Staffing Service LLC
01.2022 - 09.2022
- Provided patient care at different nursing home facilities.
Certified Nursing Assistant
Mary Gran Nursing Home
04.2021 - 12.2021
- Took patients vitals.
- Washed, bathed, and fed patients.
- Provided ice as needed.
- Documented patients' fluid intake and outtake
- Answered patients call lights.
- Turned and repositioned patients.
Cashier
Hardees
07.2020 - 04.2021
- Stocked sauces.
- Completed transactions on cash register.
- Prepared drink orders
- Took customer orders.
- Greeted customers.
Dishwasher
The Place at Deans Bridge
01.2019 - 06.2019
- Washed dishware and silverware.
- Prepared beverages
- Took out the trash.
- Swept and mopped the floors.
- Stocked items.
Cashier
Chick-fil-A
09.2018 - 01.2019
- Stocked sauces.
- Prepared drink orders
- Greeted customers.
- Took customers' orders.
- Completed transactions on cash register.
Education
Associate - Nursing
Sampson Community College
Clinton, NC06.2025
High school or equivalent - General high school diploma
Sampson Early College High
Clinton, NC05.2018
Skills
- Certified Nursing Assistant - 4 years
- Quality assurance
- Customer service excellence
- Payment processing
- Typing speed
- Data management
- Assertiveness
- Call handling
- Inbound call answering
- Organization and recordkeeping
- Active listening
- Customer service
- Order processing
Personal Information
Willing To Relocate: Anywhere
Certification
- CNA - Certified Nurse Assistant
Timeline
Certified Nursing Assistant
Freedom Staffing
10.2022 - 04.2023
Certified Nursing Assistant
Global Staffing Service LLC
01.2022 - 09.2022
Certified Nursing Assistant
Mary Gran Nursing Home
04.2021 - 12.2021
Cashier
Hardees
07.2020 - 04.2021
Customer Representative
Convergent
08.2019
Dishwasher
The Place at Deans Bridge
01.2019 - 06.2019
Cashier
Chick-fil-A
09.2018 - 01.2019
High school or equivalent - General high school diploma
Sampson Early College High
Associate - Nursing
Sampson Community College
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