Heather Clement
Candler,USA
Summary
Energetic and competent collision estimator bringing in 2 years of knowledge & hands on experience in the body shop world, efficient in Mitchell Connect & CCC one estimate writing
Experienced with vehicle damage assessment and repair coordination. Utilizes negotiation and communication skills to ensure accurate and efficient repair estimates. Track record of maintaining customer satisfaction and fostering effective teamwork in dynamic environments.
Collision repair professional with extensive experience in damage assessment and repair coordination. Known for achieving high customer satisfaction through accurate estimates and efficient repair processes. Valued for strong collaboration with repair teams and adaptability to changing work conditions, utilizing negotiation and problem-solving skills.
Knowledgeable Desired Position with solid background in assessing vehicle damages and coordinating repairs. Demonstrated ability to generate accurate repair estimates and work closely with repair teams to ensure quality outcomes. Proven track record of using negotiation skills and attention to detail to facilitate seamless customer experiences.
Collision repair specialist with strong track record in accurately estimating repair costs and efficiently coordinating repair processes. Adept at working within team to achieve optimal results and adapt to changing project requirements. Skilled in damage assessment, customer communication, and adherence to safety and quality standards. Known for reliability and results-driven approach in fast-paced environments.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Collision Estimator
Crash Champions
Asheville, NC
06.2023 - Current
- Supported customers throughout the repair process, addressing concerns and providing updates on progress as needed.
- Conducted thorough damage assessments, identifying all necessary repairs to restore vehicles to pre-accident conditions.
- Demonstrated adaptability while managing multiple cases simultaneously under tight deadlines without sacrificing quality or accuracy in estimations provided.
- Improved customer satisfaction by providing accurate and timely repair estimates for collision damages.
- Ensured accuracy in repair estimates by utilizing cutting-edge software programs designed for the automotive industry.
- Minimized potential conflicts by effectively documenting all aspects of each collision case, including detailed photographs and written descriptions of damages incurred.
- Streamlined the estimation process by implementing efficient evaluation techniques, leading to faster turnaround times.
- Maintained a strong attention to detail, ensuring all relevant information was accurately recorded and communicated to customers and insurance providers throughout the repair process.
- Continuously expanded industry knowledge through ongoing professional development opportunities such as workshops, seminars, and webinars related to collision estimating best practices.
- Showcased exceptional customer service skills when interacting with clients in high-stress situations, providing empathy and reassurance during difficult times.
- Reduced discrepancies in repair costs by maintaining up-to-date knowledge of industry pricing standards and trends.
- Assisted management in maintaining a high level of shop productivity by monitoring workloads and adjusting staffing levels accordingly.
- Maintained positive relationships with vendors, ensuring timely delivery of parts and materials for repairs.
- Enhanced efficiency within the shop by developing standardized procedures for evaluating vehicle damage and estimating costs.
- Enhanced communication with insurance companies by effectively explaining repair requirements and negotiating fair compensation.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Analyzed plans and specifications to identify scope and cost of projects.
Business Office Manager
The laurels of summit ridge
Asheville, NC
12.2022 - Current
- Maintained and supervised office operations
- Communicated with clients
- Supervised office staff
- Supported and trained staff
- Maintained office efficiency by organizing operations and procedures
- Processed collections, deposits, billing and orders on a daily basis
- Processed daily transactions
- Maintained office supply inventory
- Fulfilled clerical activities
- Worked with Medicaid Guest
- Assists with Medicaid Pending applications, and works with resident, family and applicable outside agencies to finalize facility coverage through Medicaid
- Establishes and maintains a system of financial record keeping, to include issuing receipts, preparing and making bank deposits, and recording payments using proper segregation of duties.
- Interacts with home office billing team and payers to define billing requirements and ensures prompt payment of claims.
- Manages census activities including daily, weekly, and monthly balancing with the nursing and admissions departments.
- Responsible for Resident Trust Account for inhouse residents, to include weekly and monthly reconciliations.
- Confidentiality and privacy of all data, including patient/resident, employee and operations data.
- Supports and participates in common teamwork.
- Uses tactful, appropriate communication in sensitive and emotional situations.
- Interacts with residents, family members, staff, visitors, government agencies/personnel, etc., under all conditions/circumstances.
Financial Clerk/ Supervisor
Hamrick's
Asheville, NC
02.2022 - 12.2022
- Count Safe Funds Prior to store opening – log on safe verification form found on Daily Deposit Ledger
- Prepare Cashier-at-a-Glance to insure coverage for breaks and lunches
- Prepare tills for cashiers, cross-trained cashiers
- Verify a till for yourself to run a register when needed to relieve cashiers for lunch, breaks or to get register lines down
- Call in change order
- Complete accountability of tills for cashiers for previous day's business
- Prepare deposit slips – banking – for previous day's business – log information of Daily Deposit Ledger, apply Garda Tracking Label to bank deposit bag or fill out Armored Vehicle Manifest whichever one is applicable for your location
- Prepare daily cash reports by using Excel Spreadsheets
- Run reports and verify information as per financial procedures
- Perform transaction and post voids to ensure accuracy for customer and cashier
- Approve merchandise returns if subtotal is greater than $24.99 but less than $100.00
- Approve merchandise returns if purchase receipt was not present
- Approve all credit card refund slips
- Approve all customer and employee holds
- Use UV light to check for any concerns on large bills ($50's or $100's)
- Make change or give loans when needed
- Issue correctives (written or verbal) when code of conduct issues are violated
- Issue a monthly Point of Sale evaluation for each cashier running a register
- Keep a running total of all tenders not processed through Retail J Register Systems
- Address and correct any financial procedure issues found during periodic financial audit from corporate auditing personnel
- Train new cashiers or schedule a seasoned cashier to do so
- Responsible for submitting any schedule changes or days off to retail secretary which you have okayed for your cashiers and financials to have off, which will be subject to management's final approval - In the event the Head Financial has requested vacation time, medical leave or has been delegated
- Coordinate daily absentees and forward to secretary on a weekly basis - In the event the Head Financial has requested - vacation time, medical leave or other time off request or has been delegated to do so
- Answer incoming calls using appropriate phone etiquette
- Be able to communicate with Auditing, Accounting, District Manager, I.S. Department and any other Corporate Personnel when opportunities occur in the financial area
- Count Safe Funds prior to store closing – log on safe verification found on Daily Deposit Ledger
- Maintain a neat, orderly and professional financial area
- Maintain the financial paperwork filing (daily, weekly, monthly) using instructions found in financial procedures
- File all “More” loyalty program applications alphabetically and forward these applications according to advertising schedule and make sure cashiers are following guidelines for imputing this information into Retail-J register
- Place service calls to appropriate personnel for register equipment, financial equipment, etc. when functioning improperly
- Make closing announcements according to Policies and Procedures Manual
- Order supplies for the financial department
- Perform other duties assigned by management
Surgery Scheduler
EmergeOrtho
Asheville, NC
09.2020 - 01.2021
- Greet and assist patients with registration and eligibility.
- Check in/out patients using electronic medical records.
- Scan medical records into the system.
- Fax/mail out medical records and necessary forms according to HIPAA/Clinic guidelines.
- Submit and document forms and medical records in a timely manner.
- Ensure that work assignments and information gathered from day to day work is not shared with anyone and protects all patient and agency information.
- Log medical registration forms and record and incoming forms into electronic health record (EHR).
- Assist with incoming calls and create telephone notes and assist with scheduling and inquiries.
- Support Patient Services team with other duties.
- Verify insurance eligibility for all billing denials.
- Perform other duties to support Emerge ortho Clinic.
- Insurance authorizations
- Surgery scheduler
- Extensive surgery scheduling experience in a medical office environment
- Excellent familiarity with nursing practices and medical terminology
- Superior proficiency in handling electronic medical records
- Strong skills in patient requirement documentation
- High skills in monitoring a wide variety of medical operations
- Sound prioritization and multitasking abilities
- Outstanding expertise in CPT ICD9 and HCPCS coding
- Good oral and written communication skills
- Obtained surgery authorizations after insurance company verification.
- Completed surgeon requests in coordination with materials manager.
- Monitored and updated medical charts on a regular basis.
- Maintained and updated surgery schedule several times a day.
- Prepared and submitted medical transcription and order reports.
- Responded to patient and staff queries by telephone and e-mail
- Scheduled all patient radiology and surgery procedures.
- Updated schedules in coordination with insurance companies patients and physicians.
- Assisted radiology and other offices with procedure and surgery scheduling as needed.
- Communicated with patients regarding pre-operative procedures as needed.
- Gathered and updated all receipts and documents on a regular basis.
- Assisted with front desk clerical tasks as required.
Certified Nursing Assistant
Pisgah Valley Retirement Community
Candler, NC
09.2017 - 07.2018
- Scheduled and accompanied clients to medical appointments.
- Monitored vital signs, such as blood pressure and pulse.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Monitored fluid outputs, documented results and collected specimens for testing.
- Followed safe lifting techniques and individual resident lifting instructions.
- Answered patient calls for care and feeding.
- Documents objective data and routine aspects of patient care.
- Supported patients' daily living needs, including feeding and bathing.
- Transported patients to other areas of the hospital in wheelchairs and gurneys.
- Maintained accurate records of patient care, condition, progress and concerns.
- Maintained a clean, healthy and safe environment.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted in cleansing enemas, catheterization and bladder irrigations.
Certified Nursing Assistant
Brooks-Howell Home
Asheville, NC
07.2016 - 09.2017
- Assisted with administrative needs, (1 year) and task.
- Bronze certification in Microsoft word, PowerPoint, and excel.
- Scheduled and accompanied clients to medical appointments.
- Monitored vital signs, such as blood pressure and pulse.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Monitored fluid outputs, documented results and collected specimens for testing.
- Followed safe lifting techniques and individual resident lifting instructions.
- Answered patient calls for care and feeding.
- Documents objective data and routine aspects of patient care.
- Supported patients' daily living needs, including feeding and bathing.
- Transported patients to other areas of the hospital in wheelchairs and gurneys.
- Maintained accurate records of patient care, condition, progress and concerns.
- Maintained a clean, healthy and safe environment.
- Collects patient specimens and data, including vital signs, input/output and other delegated measurements.
- Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patients' clothing and bedside tables/equipment.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Assisted in cleansing enemas, catheterization and bladder irrigations.
Cashier/Customer Service
Hardees
Asheville, NC
08.2014 - 07.2016
- Effectively communicated with and supported sales, marketing and administrative teams on a daily basis.
- Assisted customers with food selection, inquiries and order customization requests.
- Customer Service scheduling, answer phone calls, answering questions.
Education
Certification - Phlebotomy
Haywood Community College
04.2019
High School Diploma - CNA
Enka High School
Candler, NC06.2016
Skills
- Recording vital signs
- Measuring bodily fluids
- Dementia and Alzheimer's knowledge
- Compassionate
- Responding to emergencies
- Adaptable
- Scheduling and answering phone calls
- Love to work
- Supporting personal needs
- Patient-focused care
- Documenting behaviors
- Transporting patients
- Committed team player
- Compassionate caregiver
- Feeding assistance expert
- Dedicated worker
- Fast pace learner
- Answering Phones (5 years)
- DOCUMENTING (5 years)
- SCHEDULING (5 years)
- TEAM PLAYER (5 years)
- CNA (4 years)
- Cna Certified
- Certified Nursing Assistant
- Billing
- Microsoft Office
- Data Entry
- Receptionist Scheduling administrative assistant answer phone calls Microsoft word and PowerPoint
- Excel
- Hospice Care
- Medical Office Experience
- EMR Systems
- Word Processing
- Venipuncture
- Phlebotomy
- Laboratory Experience
- Athenahealth
- Laboratory Procedures
- Medical Billing
- Insurance Verification
- Patient Care
- Experience Administering Injections
- Medical Scheduling
- Medical Records
- Medical Coding
- Documentation review
- Medical receptionist
- Communication skills
- Microsoft Excel
- Microsoft Word
- Front desk
Certification
- CNA
- CPR Certification
- AED Certification
- State Tested Nursing Assistant
- BLS Certification
Timeline
Collision Estimator
Crash Champions
06.2023 - Current
Business Office Manager
The laurels of summit ridge
12.2022 - Current
Financial Clerk/ Supervisor
Hamrick's
02.2022 - 12.2022
Surgery Scheduler
EmergeOrtho
09.2020 - 01.2021
Certified Nursing Assistant
Pisgah Valley Retirement Community
09.2017 - 07.2018
Certified Nursing Assistant
Brooks-Howell Home
07.2016 - 09.2017
Cashier/Customer Service
Hardees
08.2014 - 07.2016
Certification - Phlebotomy
Haywood Community College
High School Diploma - CNA
Enka High School